PBX Administrative Assistant

Lifepoint Health; Athens (TN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Employee Well-being

Job summary

Starr Regional Medical Center in Athens, TN, is seeking a PRN PBX Administrative Assistant to operate the switchboard, assist with patient check-in, and provide clerical support across the Patient Access team. You will handle calls, page staff, and help with registration for services like Medical Records, MRI, and stress tests.

The role requires a high school diploma, customer service experience, and the ability to multitask in a fast-paced environment.

Qualifications

• Customer service experience in a high-volume or fast-paced environment is preferred.
• PBX/switchboard, call center, reception, or related experience is helpful but not required.

Responsibilities

• Operate hospital PBX/switchboard, route calls accurately and professionally.
• Page staff and communicate announcements per procedures.
• Announce emergency codes and manage urgent communications calmly.
• Assist visitors, patients, callers, staff and other customers with information.

Skills

Customer service

Telephone etiquette

Multitasking

Office equipment proficiency

Education

High school diploma

Job description

Your experience matters

Starr Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a PBX Administrative Assistant joining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Join a Patient Access team that plays an important role in keeping Starr Regional connected and supporting patients, visitors, and hospital staff throughout the day. This PRN position offers variety across switchboard, patient registration, and administrative support and is a great fit for someone who is dependable, flexible, and thrives while balancing both fast-paced periods and independent work.

How you'll contribute

• Operates the hospital PBX/switchboard, answering and routing incoming calls accurately and professionally.
• Pages hospital staff and communicates announcements according to established hospital procedures and paging protocols.
• Announces emergency codes and prioritizes urgent communications while remaining calm, accurate, and professional.
• Provides information and assistance to hospital visitors, patients, callers, staff, and other customers.
• Performs patient check-in/registration support for services including Medical Records, MRI, echocardiograms, and stress tests.
• Provides scheduled relief coverage for Emergency Department registration as needed.
• Supports administrative functions including processing reports, handling mail during day shifts, and providing clerical support to the Financial Director.
• Utilizes telephone, computer, scanner, and applicable registration systems/equipment to complete daily responsibilities.
• Provides PBX/switchboard coverage primarily at the Athens campus, with coverage at the Etowah campus as departmental needs require.
• Maintains accuracy and professionalism while managing multiple priorities in a fast-paced environment, particularly during high-volume daytime hours.
• Works independently and appropriately prioritizes emergency communications, patient needs, incoming calls, and routine requests.
• Provides PRN coverage for PTO, call-outs, vacancies, holidays, and other departmental staffing needs.
• Performs other duties as assigned to support Patient Access and hospital operations.

What we're looking for

Applicants should have a high school diploma or equivalent, required. Additional requirements include:

• Customer service experience, particularly in a high-volume or fast-paced environment, strongly preferred.
• Previous clerical, PBX/switchboard, call center, dispatch, reception, hospital, or similar customer-facing experience preferred but not required.
• Must demonstrate strong customer service skills and the ability to remain calm and professional under pressure.
• Ability to multitask, prioritize competing responsibilities, and maintain accuracy in a busy environment.
• Professional telephone etiquette and effective verbal communication skills.
• Dependable, attentive, flexible, and comfortable working independently.
• Ability to learn PBX procedures, hospital emergency codes, paging protocols, and applicable patient registration processes.
• Basic ability to operate computers, telephones, scanners, and related office equipment.
• Must have flexibility to work varying shifts based on departmental coverage needs, including days, evenings, nights, weekends, and holidays.
• Weekend and holiday availability is expected.
• Must be able to provide coverage with limited notice when unexpected absences or immediate staffing needs occur.
• Ability to work primarily at the Athens campus and provide coverage at the Etowah switchboard as needed.

Schedule:

as-needed PRN position; hours are not guaranteed and will vary according to departmental coverage needs.The employee may provide coverage for PTO, callouts, vacancies, holidays, and other staffing gaps. Candidates must have flexibility to workdays, evenings, nights, weekends, and holidays when needed. Weekend and holiday availability is expected.

Advance notice will be provided whenever possible; however, candidates should understand that some shifts may become available with limited notice because of unexpected absences or immediate coverage needs.

Whyjoin us

We believethat investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Employee Well-being:Mental, physical, and financial wellness programs (virtual care appointments, mental health services and discount programs).

More about Starr Regional Medical Center

Starr Regional Medical Center is a 118-bed hospital that has proudly served Athens and the surrounding communities for more than 50 years. We are proud to be recognized with an "A" Hospital Safety Grade from The Leapfrog Group and The Joint Commission's Gold Seal of Approval®, reflecting our commitment to providing high-quality, safe and compassionate care to the communities we serve.

EEOC Statement

"Starr Regional Medical Center is an Equal Opportunity Employer.Starr Regional Medical Centeris committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.