Patient Access Representative

Lifepoint Health; Athens (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee well-being programs

Job summary

Starr Regional Medical Center is seeking a PRN Patient Access Representative to join our Athens, Tennessee team. You will greet patients, register them for services, verify insurance, collect payments, and refer to financial counseling as needed.

The role requires strong customer service, attention to detail, and the ability to work across multiple systems in a fast-paced environment. Shifts include weekends with flexible scheduling, and training is provided.

Qualifications

• Strong customer service and interpersonal communication skills.
• Ability to work efficiently in a fast-paced, patient-facing environment.
• Attention to detail when collecting and entering patient information.
• Critical thinking, sound judgment, and ability to work independently.

Responsibilities

• Greet patients and visitors, creating a welcoming first impression.
• Register patients for outpatient and inpatient services accurately and timely.
• Collect and verify demographics, insurance and billing information.
• Verify insurance eligibility and obtain authorizations when needed.
• Determine and collect patient payments at the time of service.
• Identify patients needing financial counseling and refer them accordingly.
• Explain forms and required documentation to patients and families.
• Communicate with clinical staff to support a smooth admissions process.
• Maintain patient confidentiality per policies and laws.
• Navigate multiple computer systems while ensuring accuracy and service quality.
• Provide coverage across shifts and registration areas as needed.
• Participate in training and performance improvement initiatives.

Skills

Customer service

Communication

Attention to detail

Multitasking

English proficient

Independent work

Job description

Your experience matters

Starr Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Join the Patient Access team at Starr Regional Medical Center, where you'll play an essential role in creating a positive first impression for patients and families while helping ensure a smooth and efficient registration experience. Our team works in a fast-paced, patient-centered environment that requires adaptability, teamwork, and a commitment to exceptional customer service. We are currently seeking dependable, flexible PRN team members who can support a variety of shifts, including weekends, and help us continue providing excellent service to our community.

How you'll contribute

• Greet patients and visitors, providing a welcoming, professional, and positive first impression of Starr Regional Medical Center.
• Complete accurate and timely patient registration for outpatient services and inpatient admissions.
• Collect, verify, and enter patient demographic, insurance, billing, and other required information into the registration system.
• Verify insurance eligibility and benefits, obtaining precertifications or authorizations when necessary.
• Determine and collect applicable patient payments, including co-pays and deductibles, at the time of service.
• Identify patients who may need additional financial assistance and refer them to financial counseling as appropriate.
• Explain registration forms, required documentation, and relevant information to patients and families.
• Communicate effectively with patients, families, clinical staff, and other departments to support an efficient registration and admissions process.
• Maintain patient confidentiality and protect sensitive demographic, insurance, and financial information in accordance with established policies.
• Navigate multiple computer systems while maintaining accuracy and providing excellent customer service in a fast-paced environment.
• Exercise sound judgment, prioritize competing responsibilities, and resolve routine registration concerns with minimal supervision.
• Provide coverage across varying shifts and registration areas based on departmental staffing needs.
• Participate in required training, continuing education, and departmental performance improvement initiatives.
• Perform other duties as assigned to support Patient Access operations.

What we're looking for

• Strong customer service and interpersonal communication skills, with the ability to interact professionally and compassionately with patients and families.
• Ability to work efficiently and accurately in a fast-paced, patient-facing environment.
• Strong attention to detail when collecting, verifying, and entering patient information.
• Critical thinking, sound judgment, and the ability to work independently with minimal supervision.
• Ability to multitask, prioritize responsibilities, and remain calm and professional during busy or stressful situations.
• Ability to quickly learn and navigate multiple computer applications and registration systems.
• Effective verbal and written communication skills, including the ability to read, write, speak, and understand English.
• Ability to maintain confidentiality when handling sensitive patient and financial information.
• Ability to successfully complete the required Skills Competency Checklist within 90 days of hire.

Schedule:

This is a PRN/as-needed position with current staffing needs of approximately 30-40 hours per week. Candidates must have flexibility to work varying shifts, including weekends. Specific shift times and schedules will be discussed during the recruitment process. Hours may fluctuate based on departmental needs and are not guaranteed.

Potential shift times include:

• 6:00 AM - 2:00 PM
• 8:00 AM - 4:00 PM
• 2:00 PM - 10:00 PM
• 4:00 PM - 12:00 AM

Whyjoin us

We believethat investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Employee Well-being:Mental, physical, and financial wellness programs (virtual care appointments, mental health services and discount programs).

More about Starr Regional Medical Center

Starr Regional Medical Center is a 118-bed hospital that has proudly served Athens and the surrounding communities for more than 50 years. We are proud to be recognized with an "A" Hospital Safety Grade from The Leapfrog Group and The Joint Commission's Gold Seal of Approval, reflecting our commitment to providing high-quality, safe and compassionate care to the communities we serve.

EEOC Statement

"Starr Regional Medical Center is an Equal Opportunity Employer.Starr Regional Medical Centeris committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.