Payroll Tax Tech Lead - Data & Integrations (Remote)

TravelCenters of America; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

OneSource Virtual is seeking a Technical Tax Operations Lead to act as the primary liaison for clients during implementation, onboarding, parallel testing, and production operations. You will troubleshoot complex tax data, validate files, and guide seamless tax setup.

The role also handles API integrations, ACH/NACHA concerns, and production support while helping clients achieve optimal tax operations and data quality.

Qualifications

• 7+ years supporting payroll, tax, finance, HR technology, payroll integrations, or enterprise software platforms.
• Ability to analyze XML, CSV, TXT, JSON and related integration files.
• Experience with relational data structures, data validation, and configuration management.
• Familiarity with ACH, NACHA, payment processing, and file transfer concepts preferred.
• Experience troubleshooting complex customer-facing software implementations.
• Experience supporting APIs, integrations, data imports, and file-based processing solutions.
• Experience managing escalated support incidents and technical support queues.

Responsibilities

• Serve as primary technical operations and support liaison during implementation, onboarding, testing, and production operations.
• Provide advanced troubleshooting, data consulting, file/data validation, and tax setup guidance.
• Escalate complex customer issues and coordinate resolution as Tier 2 support.
• Validate inbound/outbound file specifications and API integrations.
• Coordinate testing activities, production cutover readiness, and data synchronization.
• Document recurring issues and contribute to knowledge base and SOPs.

Skills

7+ years

XML/CSV/TXT/JSON analysis

Relational data structures

ACH/NACHA familiarity

APIs/integrations

Data imports/file processing

Escalation management

Job description

OneSource Virtual is seeking a Technical Tax Operations Lead to act as the primary liaison for clients during implementation, onboarding, parallel testing, and production operations. You will troubleshoot complex tax data, validate files, and guide seamless tax setup.

The role also handles API integrations, ACH/NACHA concerns, and production support while helping clients achieve optimal tax operations and data quality.