Remote SaaS Tax Operations Lead

OSV; United States; A distancia; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

OneSource Virtual (OSV) is seeking a TaxExSaaS Tier 2 Support Lead to serve as the primary technical operations and support liaison during implementation, onboarding, and production operations. This role provides advanced troubleshooting, data consulting, file/datavalidation, customer configuration support, and technical tax setup guidance.

The role acts as the escalation point for complex customer issues involving payroll tax data, tax code mapping data files, agency setup data requirements,

Formación

• 7+ years supporting SaaS, payroll, tax, finance, HR technology, payroll integrations, or enterprise software platforms.
• Ability to analyze XML, CSV, TXT, JSON and related integration files.
• Experience with relational data structures, data validation, and configuration management.
• Familiarity with ACH, NACHA, payment processing concepts preferred.
• Experience troubleshooting complex customer-facing software implementations.
• Experience supporting APIs, integrations, data imports, and file-based processing solutions.
• Experience managing escalated support incidents and technical support queues.

Responsabilidades

• Review,validate, and troubleshoot customer onboarding files, including company setup, filer setup, employee data, tax setup files, tax detail files, and related data imports.
• Identify, investigate, and resolve data quality issues before production deployment.
• Analyze large-scale data loads for completeness, formatting errors, missing values, invalid identifiers, and compliance concerns.
• Troubleshoot rejected files, malformed data, missing records, import failures, and downstream processing issues.
• Coordinate customer history loads, parallel testing datasets, and production cutover readiness.
• Support ongoing customer data synchronization and update processes.

Conocimientos

SaaS support

Payroll/tax knowledge

API integrations

Data validation

File processing

Troubleshooting complex deployments

Descripción del empleo

OneSource Virtual (OSV) is seeking a TaxExSaaS Tier 2 Support Lead to serve as the primary technical operations and support liaison during implementation, onboarding, and production operations. This role provides advanced troubleshooting, data consulting, file/datavalidation, customer configuration support, and technical tax setup guidance.

The role acts as the escalation point for complex customer issues involving payroll tax data, tax code mapping data files, agency setup data requirements,