Remote Payroll Tax Tech Incident Lead

OneSource Virtual; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

OneSource Virtual (OSV) partners with Workday customers to automate payroll, taxes, earned wage access, and benefits across 1,500+ customers. The Payroll Tax Technical Analyst leads escalation resolution for enterprise-application issues, collaborates across teams, and drives permanent fixes.

This role requires deep technical knowledge, incident leadership, and cross-functional coordination for high-severity events.

Qualifications

• 3+ years of experience in application or technical support for enterprise software systems.
• Working-level proficiency in SQL and API troubleshooting.
• Expert-level experience with batch processing, database operations, incident management, and root cause analysis.
• SQL query skills, API connectivity knowledge, and understanding of system architecture and data integrity analysis.
• Understanding of security protocols, compliance requirements, system architecture, and data integrity concepts.
• Demonstrated expert-level expertise in Federal, State, and local payroll tax processes, with 4+ years of relevant experience.

Responsibilities

• Serve as the escalation point for complex and urgent support requests; quickly assess impact and severity of escalated issues and determine the appropriate resolution path.
• Perform deep technical analysis of escalated issues across primary service areas including application functionality, batch processing, database operations, integration services, user access, system performance, reporting, and API services.
• Troubleshoot complex batch processing failures; modify job parameters, investigate job dependencies, and implement temporary workarounds to restore service; elevate for permanent resolution and root cause analysis.
• Serve as the technical representative in S0/S1 incident response; present technical findings and incident details, assess operational impact, propose and validate workarounds, and elevate when code-level or architectural intervention is required.
• Document escalated issues and resolutions; support development of technical documentation and assist Senior Technical Analyst with knowledge base updates and runbook development.
• With each software release, evaluate and articulate the impact on primary service areas; participate in change planning and implementation reviews with relevant technical teams.
• Perform projects and other duties as assigned.

Skills

SQL proficiency

API troubleshooting

Incident management

Root cause analysis

Payroll tax knowledge

Communication

Education

Bachelor's degree

Tools

Azure DevOps

Workday

Salesforce

Job description

OneSource Virtual (OSV) partners with Workday customers to automate payroll, taxes, earned wage access, and benefits across 1,500+ customers. The Payroll Tax Technical Analyst leads escalation resolution for enterprise-application issues, collaborates across teams, and drives permanent fixes.

This role requires deep technical knowledge, incident leadership, and cross-functional coordination for high-severity events.