Payroll Support Specialist - Tier-1 HR Helpdesk

Hired; Marysville (OH); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Overtime eligibility

Benefits package

401(k) matching

Job summary

American Honda Motor Co., Inc. in Marysville, OH is seeking a Payroll Support Specialist (Payroll Assistant II) to serve as the frontline payroll contact.

You will resolve Tier 1 employee inquiries, execute employment verifications, and coordinate case escalations across HR shared services with a focus on confidentiality and accuracy. The ideal candidate has 1–3 years in payroll administration or related customer service, an associate degree (or equivalent), and strong written and verbal

Qualifications

• 1–3 years of customer service, payroll administration, or HR shared services experience.
• Associate degree in Business, HR, Accounting, or related field (or equivalent experience).
• Familiarity with HR ticketing/case management systems, timekeeping platforms, and enterprise payroll software.
• High attention to detail with ability to handle sensitive employee data confidentially.
• Strong written and verbal communication skills with a customer-centric mindset.

Responsibilities

• Serve as the primary contact for associate and manager payroll inquiries submitted via HR portals, email, and phone.
• Resolve Tier 1 questions regarding gross-to-net calculations, tax withholdings, deductions, and direct deposits.
• Process employment and income verification requests in compliance with confidentiality and company guidelines.
• Review, categorize, and route complex payroll tax, timekeeping, and garnishment inquiries to specialist teams.
• Maintain and update payroll knowledge base articles, standard operating procedures, and FAQ documentation.

Skills

Payroll administration

Customer service

HR ticketing

Attention to detail

Communication

Education

Associate degree in Business/HR/Accounting

Tools

HR ticketing system

Timekeeping platform

Enterprise payroll software

Job description

American Honda Motor Co., Inc. in Marysville, OH is seeking a Payroll Support Specialist (Payroll Assistant II) to serve as the frontline payroll contact.

You will resolve Tier 1 employee inquiries, execute employment verifications, and coordinate case escalations across HR shared services with a focus on confidentiality and accuracy. The ideal candidate has 1–3 years in payroll administration or related customer service, an associate degree (or equivalent), and strong written and verbal