Help Desk Technician I - Fast-Paced IT Support

American Honda Motor Company, Inc.; Marysville (OH); On-site; USD 26,174 - 28,929; Part time

Benefits offered by this job

Medical benefits

Vision insurance

Dental insurance

Life and disability insurance

401(k) plan

Job summary

American Honda Motor Company, Inc. seeks a Technical Support professional in Marysville, Ohio. You will serve as the primary contact for users needing technical assistance via phone, email, or chat, resolving Level 1 and Level 1.5 issues promptly.

This position requires an understanding of computer hardware and software, strong communication skills, and the ability to work in a team. Compensation ranges from $19 to $21 per hour, with benefits including medical and a 401(k) plan.

Qualifications

• Understanding of computer hardware, software, and operating systems.
• Excellent communication skills, both verbal and written.
• Ability to handle a fast-paced work environment and prioritize tasks effectively.

Responsibilities

• Serve as the initial point of contact for end-users seeking technical assistance.
• Conduct thorough and systematic troubleshooting to identify root causes.
• Record, track, and document the service desk incident-solving process.

Skills

Understanding of computer hardware, software, and operating systems.

Familiarity with common productivity applications (Microsoft Office, email clients, etc.).

Troubleshooting skills for resolving Level 1/1.5 IT issues.

Excellent communication skills, both verbal and written.

Strong customer service orientation.

Job description

American Honda Motor Company, Inc. seeks a Technical Support professional in Marysville, Ohio. You will serve as the primary contact for users needing technical assistance via phone, email, or chat, resolving Level 1 and Level 1.5 issues promptly.

This position requires an understanding of computer hardware and software, strong communication skills, and the ability to work in a team. Compensation ranges from $19 to $21 per hour, with benefits including medical and a 401(k) plan.