Payroll Assistant II

Confidential; Marysville (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Base Salary

Paid Overtime

Regional Bonus

Medical, Dental, Vision

Paid time off

Disability insurance

401K with company match

Relocation assistance

Education Reimbursement

Training and Development

Student Loan Repayment

Job summary

American Honda Motor Co., Inc. is seeking a Payroll Support Specialist in the BU Human Resources, DEP Payroll, DIV HR Ops, Total Rewards area.

This role is the first point of contact for payroll inquiries, resolving Tier 1 questions, handling employment verifications, and supporting legal requests, with remote eligibility up to 20%. The position emphasizes accurate communication, case documentation, and collaboration with Payroll Operations, Payroll Tax, and Time & Labor to ensure timely

Qualifications

• Associate degree in Business, HR, Accounting, Finance or related field preferred.
• One to three years of customer service or payroll support experience.
• Experience using case management, ticketing, payroll, or timekeeping systems preferred.
• Experience handling confidential employee information and service level expectations preferred.

Responsibilities

• Payroll Customer Service & Tier 1 Case Resolution: serve as first contact for inquiries and resolve Tier 1 questions.
• Case Intake, Triage & Dispatch: review, categorize, prioritize, route cases to appropriate teams.
• Employment Verifications, Legal Requests & Administrative Support: verify employment, respond to legal requests.
• Knowledge Management & Continuous Improvement: support articles, scripts, and process improvements.

Skills

Customer service

Payroll support

Timekeeping knowledge

Confidential data handling

Education

Associate degree in Business, HR, Accounting, Finance or related field

Tools

Ticketing systems

Case management systems

Payroll systems

Timekeeping systems

Job description

Legal Entity

American Honda Motor Co., Inc.

Business Unit

BU Human Resources

Department

DEP Payroll

Division

DIV HR Ops, Total Rewards

Work Location

Honda Heritage Center

Shift

1st

Workstyle

Remote Eligible up to 20%

Career Level

2

Job Grade

Non-Exempt-5 (NE5)

Job Purpose

The Payroll Support Specialist serves as the first point of contact for payroll-related inquiries and support requests from associates, managers, Human Resources, and external parties. This role provides excellent customer service, resolves Tier 1 payroll inquiries, completes employment and income verification requests, researches legal and documentation requests, and dispatches cases to Payroll Operations, Payroll Tax, or Time & Labor for timely resolution within established service level agreements.

Key Accountabilities

Payroll Customer Service & Tier 1 Case Resolution

• Serve as the first point of contact for payroll-related inquiries submitted through HRConnect, email, phone, or other service channels
• Resolve Tier 1 payroll questions related to pay, deductions, direct deposit, taxes,timekeeping, payroll calendars, and general payroll processes
• Provide professional, accurate, and customer-focused communication to associates,managers, HR partners, and external requestors
• Document case activity, research steps, outcomes, and customer communicationsclearly and consistently
• Escalate sensitive, urgent, or complex issues to appropriate payroll teams orleadership

Case Intake, Triage & Dispatch

• Review, categorize, prioritize, and route payroll-related cases to Payroll Operations,Payroll Tax, or Time & Labor based on issue type and required expertise.
• Monitor case queues to support service level agreement adherence and timely follow-up
• Identify missing information and request additional details needed to supportresolution
• Partner with payroll workstreams to ensure cases are routed accurately and closedwith appropriate documentation
• Identify recurring routing issues and recommend improvements to case categories,intake forms, and knowledge articles.

Employment Verifications, Legal Requests & Administrative Support

• Complete verification of employment and income requests in accordance withcompany policy and confidentiality requirements
• Research and support legal requests, subpoenas, garnishment inquiries,unemployment surveys, and payroll record requests as assigned
• Maintain accurate payroll support documentation and ensure sensitive information ishandled with discretion
• Coordinate with Payroll Operations, Payroll Tax, HR, Legal, or other teams whenadditional review is required.

Knowledge Management & Continuous Improvement

• Support creation and maintenance of payroll knowledge articles, service scripts, FAQs,and standard operating procedures.
• Identify inquiry trends, customer experience concerns, and opportunities to improveservice delivery.
• Participate in training, cross-training, and process improvement activities to strengthenpayroll support consistency

Qualifications, Experience, and Skills

• Associate degree in Business, Human Resources, Accounting, Finance, or related field preferred
• Equivalent combination of education and relevant experience may be considered
• One to three years of customer service, payroll support, HR shared services, humanresources, timekeeping, or related administrative experience.
• Experience using case management, ticketing, payroll, or timekeeping systemspreferred.
• Experience in handling confidential employee information and service levelexpectations preferred.

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)
• Career Growth: Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs
• Additional Offerings: Tuition Assistance & Student Loan Repayment
• Lifestyle Account Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.