Payroll Support Specialist — Client-Focused Troubleshooter

ADP, Inc.; Tempe (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

ADP is seeking a Payroll Support Representative -- Level I in Tempe, AZ. The role provides guidance and research to Client Payroll Administrators across WFN, PayX, ezLM, Portal and HRB, addressing payroll practices and tax considerations for multi-state scenarios.

Responsibilities include client data maintenance, initial issue troubleshooting, collaboration with internal teams, and handling inquiries via inbound phone support. BA/Certs preferred; 2+ years payroll processing experience required.

Qualifications

• Minimum 2 years of payroll processing experience.
• Basic knowledge of payroll tax deposits, filings, wage and hour laws.

Responsibilities

• Respond to questions from Clients regarding use of ADP applications; provide navigation support.
• Assist Clients with client data maintenance and configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and Portal; coordinate with other functional areas.
• Perform new feature setup requests (e.g., Group Term Life, HSA, direct deposit calcs) and related calculations.
• Support payroll processing questions and issues; research using online tools to address inquiries.
• Collaborate with internal teams and external vendors to resolve issues and meet client expectations.
• Escalate complex issues to appropriate teams and communicate status and resolution to clients.

Skills

Customer service

Communication

Research skills

Problem solving

Education

Bachelor's degree preferred

Fundamental Payroll Certification (FPC)

Tools

WFN

AutoPay Mainframe

Portal

HRB

ezLM

Job description

ADP is seeking a Payroll Support Representative -- Level I in Tempe, AZ. The role provides guidance and research to Client Payroll Administrators across WFN, PayX, ezLM, Portal and HRB, addressing payroll practices and tax considerations for multi-state scenarios.

Responsibilities include client data maintenance, initial issue troubleshooting, collaboration with internal teams, and handling inquiries via inbound phone support. BA/Certs preferred; 2+ years payroll processing experience required.