Payroll Support Representative

Fairygodboss; Augusta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Fairygodboss is seeking a Payroll Support Representative to provide support for Major Accounts Comprehensive Services Client users. You will guide clients on payroll applications and resolve inquiries related to payroll processing.

The ideal candidate has at least 2 years of payroll processing experience and a Bachelor’s degree. Proficient knowledge of payroll technology and strong communication skills are essential for this role.

Qualifications

• Minimum 2 years of payroll processing experience.
• Basic knowledge of payroll tax deposits, filings, principles, and wage and hour laws.
• Working knowledge of WFN (Portal), PR Module, HR Module, TA Module, wage garnishments.

Responsibilities

• Respond to client questions regarding applications.
• Provide application/navigation support.
• Assist clients with payroll processing inquiries.

Skills

High-level payroll knowledge

Strong verbal and written communication

Analytical problem-solving

Time-management

Customer service

Organizational skills

Research skills

Proficiency in MS Office (Word, Excel)

Education

Bachelor’s degree preferred

Fundamental Payroll Certification (FPC) desired

Tools

SharePoint

AutoPay Mainframe

LUMIN

Job description

Payroll Support Representative – Level I

ADP is hiring a Payroll Support Representative who supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB, and related applications. The role involves providing guidance and research responses to a wide variety of payroll and tax questions, interfacing with internal ADP service organizations and third‑party vendors, and maintaining a unified client experience.

Responsibilities

• Respond to client questions regarding the use of WFN, PayX, ezLM, Portal, and HRB applications.
• Provide application/navigation support and assist with client data maintenance, setup, and configuration changes.
• Assist clients with payroll processing inquiries and issues.
• Use online tools and resources to research and respond to client inquiries on payroll practice and payroll tax matters.
• Collaborate with internal partners (401(k), FSA, Tax, etc.) and third‑party vendors to resolve issues and ensure service quality.
• Escalate client issues to appropriate teams (SSS, Tech Services, Project Services, Connections Team, Carriers, Development) and communicate status and resolution.
• Complete complex projects such as calculation updates, special reports, tax amendments, and company setups.
• Research and adjust PTO, OT, double time, benefit accruals, and related historical data.
• Assist clients with tax changes and follow‑up research.
• Perform other related duties as assigned, including occasional extended hours during peak seasons.

Functional Responsibilities

• Provide WFN/AutoPay payroll technology support.
• Support general payroll, HR, and benefit questions.
• Handle payroll processing questions and issues.

Typical Assignments

• Focus on smaller or less complex clients.
• Complexity assessed by employee count, PR department structure, utilization of payroll functions, and unique workflows.

Decision Making & Judgment

• Make decisions based on established processes and procedures; refer to manager or senior team members for exceptions.

Contact (Internal & External)

• Internal: collaborate with ADP teams for escalations, issue resolution, and partnership with service areas.
• External: serve as the client contact point.

Qualifications

• Education: Bachelor’s degree preferred; completion of FPC (Fundamental Payroll Certification) desired.
• Experience: Minimum 2 years of payroll processing experience; basic knowledge of payroll tax deposits, filings, principles, and wage and hour laws.
• Application knowledge: Working knowledge of WFN (Portal), PR Module, HR Module, TA Module, wage garnishments, tax registration, Total Tax Plus, ADP Reporting, and GLI.
• Tools: SharePoint, AutoPay Mainframe, LUMIN, and all internal ADP tools.
• Additional exposure: Comp Benefits, Comp HR, COBRA, FSA, 401(k).
• Preferred skills: High‑level payroll knowledge, accuracy, strong verbal and written communication, analytical problem‑solving, time‑management, customer service, organizational and process/documentation skills, research skills, and proficiency in MS Office (Word, Excel).

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace. Hiring decisions are based on job‑related qualifications, experience, availability, cooperation, and job performance. ADP provides equal employment opportunities regardless of protected characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability.

Ethics

ADP upholds the highest ethical standards, full compliance with all applicable laws, and expects employees to act with integrity and respect. For more information on ADP’s culture and values, visit https://jobs.adp.com/life-at-adp/.