Payroll Specialist - Client Success

eBacon; Phoenix (AZ); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Health, dental, vision, life, and disability insurance

401(k) with 6% employer match

15 days PTO annually

HSA and FSA options

Job summary

eBacon, located in North Phoenix, AZ, is seeking a Payroll Specialist for their client success team. This full-time position involves managing a dedicated client list and providing payroll support. The ideal candidate will have at least 2 years of experience in payroll processing and strong customer service skills.

Benefits include insurance coverage, a 401(k) with employer match, and ample paid time off. Join a growing team in a niche industry where eBacon leads.

Qualifications

• 2+ years in payroll processing or payroll support.
• Experience with SaaS payroll software, PEOs, or ASOs a huge plus.
• Strong customer service instincts and a passion to deliver exceptional service.

Responsibilities

• Engage with clients via phone and web to identify and resolve payroll challenges.
• Provide technical support with payroll processing procedures.
• Manage integration of client payroll submissions into eBacon software.
• First point of contact for all employer and employee questions related to payroll.

Skills

Customer service instincts

Payroll processing

SaaS payroll software

SQL proficiency

Job description

Payroll Specialist - Client Success

Full-Time | $50,000-$58,000 | North Phoenix, AZ

If you know payroll and you're good with people, this role was built for you.

eBacon is a Phoenix-based payroll and HR software company serving the construction industry. We're looking for a Payroll Specialist to join our client success team. Someone who can manage a dedicated client list, run payroll accurately, and be the person clients rely on when something goes sideways. In-office role, North Phoenix (Hwy 101 / Cave Creek corridor) with a strong team and a company that's been growing steadily in a niche where we're genuinely the best at what we do.

Day-to-day:

• Engage with clients via phone and web to identify and resolve payroll challenges
• Provide technical support with payroll processing procedures
• Manage integration of client payroll submissions into eBacon software
• First point of contact for all employer and employee questions related to payroll

You're a fit if you have:

• 2+ years in payroll processing or payroll support
• Experience with SaaS payroll software, PEOs, or ASOs a huge plus
• Strong customer service instincts, passion to deliver exceptional service
• Ability to manage multiple client payroll cycles at once

Nice to have:

• SQL proficiency
• Construction industry background
• Exposure to certified payroll or prevailing wage work (we will train the right person on Davis-Bacon specifics)

Benefits:

• Health, dental, vision, life, and disability insurance. eBacon contributes $575/month toward medical (or $100/month toward other ancillary coverage), so your out-of-pocket cost stays low.
• HSA and FSA options available
• 401(k) with 6% employer match - eligible after 60 days
• 15 days PTO annually (years 1-4), 20 days starting year 5

All applicants must be legally authorized to work in the United States. Employment is contingent upon the ability to provide documentation verifying identity and authorization to work in the U.S. in compliance with the Immigration Reform and Control Act of 1986, without the need for current or future employer-sponsored work authorization.