Payroll Implementation Specialist

eBacon; Phoenix (AZ); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health care

401(k) matching

PTO

Employee outings

Job summary

eBacon is seeking a Payroll Implementation Specialist to lead the client onboarding experience in Phoenix or remotely. You will manage the complete implementation process, ensuring that client expectations are met and providing top-notch training and support.

The ideal candidate will have over 3 years of payroll processing experience and strong skills in account management. Competitive pay, health care, and PTO are among the benefits offered.

Qualifications

• 3+ years’ experience in account management and/or client implementation.
• 3+ years' payroll processing experience.
• Strong attention to detail and follow-through on client requests.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee the entire client implementation process, from post-sale to completion.
• Collaborate with different departments to address issues during implementation.
• Provide technical training and support for HRIS and payroll processing.
• Ensure complete client satisfaction throughout the process.

Skills

Account management

Client implementation

Payroll processing

Attention to detail

Communication skills

Problem-solving

Tools

MS Office Suite

SQL

Job description

Payroll Implementation Specialist

$65-75K DOE | Full time | Hybrid Phoenix or Remote USA

At eBacon, we’re cooking up something special in the construction industry! We’re a software company that focuses on certified payroll and fringe benefit management, combining time tracking, fringe management, payroll, and certified reporting into one solution that helps contractors and subcontractors avoid risk and become more profitable.

With our advanced in‑house development team, we rapidly respond to market needs with unique products that solve real‑world problems. We’re looking for a strong Implementation Manager to join our team.

Who We’re Looking For:

You’ll be the master chef of our client’s onboarding experience, leading the complete implementation process from start to finish. You’ll be the go‑to person for new clients, gathering requirements, providing top‑notch training, and managing multiple accounts. You make sure everything runs like a well‑oiled (or bacon‑greased?) machine. From initial payroll processing to 401(k) and benefit setups, you’ll ensure every detail is perfectly seasoned for success.

Job Snapshot:

• Oversee the entire client implementation process, from post‑sale to completion.
• Collaborate with different departments to address any issues that may arise during implementation.
• Set and manage client expectations using the implementation timeline.
• Provide technical training and support for HRIS and initial payroll processing.
• Work closely with sales and operations teams to ensure smooth implementation, as promised.
• Organize and complete all required implementation documentation.
• Communicate new client information to the implementation team, ensuring all departments are equipped for accurate and timely service.
• Ensure weekly deliverables are met according to the established timeline.
• Handle and resolve client issues and requests, following up until resolved.
• Ensure complete client satisfaction throughout the process.

About You:

• 3+ years’ experience in account management and/or client implementation.
• 3+ years' payroll processing experience.
• Strong attention to detail and follow-through on client requests.
• Excellent written and verbal communication skills.
• Ability to work independently, solve problems, and take initiative.
• Thrive in a fast‑paced environment, meeting deadlines despite frequent interruptions.
• Strong work ethic, eagerness to learn, and ability to analyze large data sets.
• Detail‑oriented with a focus on process improvement.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint).

Preferred Skills:

• SQL knowledge.
• Experience with Certified payroll (Davis‑Bacon and/or State Prevailing payroll).
• Experience auditing payrolls for compliance.
• Familiarity with HR and payroll regulations.
• Knowledge of group health plans, ACA regulations, and enrollment processes.

All applicants must be legally authorized to work in the United States. Employment is contingent upon the ability to provide documentation verifying identity and authorization to work in the U.S. in compliance with the Immigration Reform and Control Act of 1986, without the need for current or future employer‑sponsored work authorization.

eBacon is a financial technology software company located in Phoenix, Arizona. We create innovative financial solutions for the business world, focusing on certified payroll and fringe benefit management for the construction industry. Our development team is in‑house, always creating new solutions. We have won awards for customer service and for being a top company to work for in Arizona.

We also offer competitive pay, plenty of PTO, health care, 401(k) matching, and fun employee outings.