Payroll Specialist — Client-Focused & Tech-Savvy

Baker Tilly US; California (MO); On-site; USD 22,000 - 56,000; Full time

Job summary

Baker Tilly is seeking a Payroll Client Services Specialist to provide direct payroll consulting and support to our clients. Under supervision, you will independently manage client relationships, process and review payrolls, and escalate issues for resolution.

You will gain deep knowledge of payroll practices, and support the implementation team when needed. Responsibilities include ensuring accurate payroll data, generating reports, maintaining confidentiality, and identifying opportunities to

Qualifications

• 2-year degree preferred or 2 years experience in lieu of degree.
• Associate degree preferred.
• Experience with ADP software platforms desirable.
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly detail oriented and focused on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to effectively work in a deadline driven environment serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate.

Responsibilities

• Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters.
• Maintain confidence of employee data by keeping all information confidential.
• Accurately convey detailed information in both written and verbal format.
• Provide technical software support to clients.
• Identify and accurately capture out of scope work.
• Identify new opportunities to expand services to clients.
• Be an additional resource to the implementation team when needed.
• Interviews clients to gain understanding of payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.
• Be a resource to new hires and/or less experienced staff as it relates to clients, software, payroll, and/or processes.
• Provide honest feedback to new hires/less experienced staff in a timely manner.
• Help build team capabilities and knowledge by sharing insights and lessons learned.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Skills

Attention to detail

Client service

Communication skills

Time management

Education

2-year degree preferred

Associate degree preferred

Tools

ADP software

Outlook

Microsoft Office

Job description

Baker Tilly is seeking a Payroll Client Services Specialist to provide direct payroll consulting and support to our clients. Under supervision, you will independently manage client relationships, process and review payrolls, and escalate issues for resolution.

You will gain deep knowledge of payroll practices, and support the implementation team when needed. Responsibilities include ensuring accurate payroll data, generating reports, maintaining confidentiality, and identifying opportunities to