Payroll Specialist: Client-Driven Advisor

Baker Tilly US; Wisconsin; On-site; USD 22,000 - 56,000; Full time

Job summary

Baker Tilly is seeking a payroll support professional to provide direct consulting to payroll clients. Under supervision, independently manage client relationships, escalate issues when needed, and ensure accurate payroll processing and reporting across federal/state jurisdictions.

The role emphasizes ADP software proficiency, strong communication, and adherence to confidentiality, with opportunities to contribute to implementation and client services while expanding services to clients.

Qualifications

• 2-year degree preferred or 2 years experience in lieu of degree
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate

Responsibilities

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines to include updating employee records, calculating/paying bonuses or severance, reviewing accuracy of federal and state income related tax calculations, and reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment
• Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters
• Maintain confidence of employee data by keeping all information confidential
• Accurately convey detailed information in both written and verbal format
• Provide technical software support to clients
• Identify and accurately capture out of scope work
• Identify new opportunities to expand services to clients
• Be an additional resource to the implementation team when needed
• Interviews clients to gain understanding of payroll needs
• Manage new client implementation projects, ensuring timely completion and client satisfaction
• Train clients on payroll processes as necessary
• Be a resource to new hires and/or less experienced staff as it relates to clients, software, payroll, and/or processes
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Help build team capabilities and knowledge by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Skills

Attention to detail

Time management

Multi-tasking

Client service

Communication skills

Learning agility

Deadline driven

Education

2-year degree preferred

Tools

ADP software

Outlook

Microsoft Office

Job description

Baker Tilly is seeking a payroll support professional to provide direct consulting to payroll clients. Under supervision, independently manage client relationships, escalate issues when needed, and ensure accurate payroll processing and reporting across federal/state jurisdictions.

The role emphasizes ADP software proficiency, strong communication, and adherence to confidentiality, with opportunities to contribute to implementation and client services while expanding services to clients.