Payroll Onboarding Architect

Salsa; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Salsa is hiring for a payroll onboarding trainer who will start by handling employer onboarding end to end, including setup of payroll and tax accounts, then scale into train-the-trainer duties for partner teams. You will design programs, materials, and exercises to simplify payroll concepts for newcomers.

You’ll work with software partners, coordinate with migration teams, and continuously improve onboarding guidance as the product evolves.

Qualifications

• 5 to 7 years in payroll operations or onboarding, including 2 to 3 years training, coaching or educating people in the payroll operations domain
• Experience at a payroll provider required
• Experience creating training materials and building training programs from scratch
• Experience educating people new to payroll, and making complex payroll concepts simple and practical
• Proven skill creating engaging training materials, exercises and learning modalities that people actually use
• Hands-on payroll onboarding or implementation experience, and a willingness to roll up your sleeves and do the work
• Strong working knowledge of multi-state payroll tax, pre- and post-tax deductions, benefits and retirement (including 401(k)), and garnishments
• Experience resolving payroll issues directly with employers (PTO, 401(k), deductions, garnishments, W-4s, tax discrepancies)
• Obssessive about accuracy: a payroll that's a few cents off bothers you until you find out why
• Comfortable in spreadsheets, including reviewing and uploading YTD balances and mapping settings and deduction data from other providers' reports
• Clear, patient communicator by Zoom, phone and email
• Organized enough to run many onboardings and training efforts at once in a ticketing and tracking system (we use Zendesk, Slack and Google Workspace)
• Wants the startup version of this job: less structure, more ownership, and building the process while doing the work

Responsibilities

• Onboard new employers end to end: company setup, federal, state and local tax accounts and rates, pay schedules, earning and deduction codes, garnishments, benefits, and worker records
• Move settings and deductions over from the employer's prior provider and confirm they're configured correctly
• Work with our migration team so each account's configuration and migrated data are ready together for first payroll
• Audit builds before go-live and catch configuration errors before they reach a paycheck
• Manage a pipeline of onboardings toward clear go-live dates, chasing down what's missing (tax IDs, registration letters, prior-provider reports) from employers and partners
• Work directly with employers by Zoom, phone or email to guide them through setup and their first payrolls
• Know where setup help ends and tax or legal advice begins, and route those questions to the right place
• Training and enablement
• Design and deliver training programs that teach partner teams how to onboard employers onto payroll
• Create engaging training materials, exercises and job aids across different learning modalities: live sessions, recorded walkthroughs, written guides, hands-on practice and knowledge checks
• Explain payroll concepts in plain terms to people new to payroll, and check that the learning sticks
• Train partner onboarding and support teams, and coach them through their first months of live employers
• Review partner-built accounts, spot patterns in their mistakes, and update the training or process that caused them
• Improving the model
• Turn what works across partners and employers into Salsa's standard payroll onboarding guidance and playbooks
• Keep training materials current as our product, processes and payroll rules change
• Spot where onboardings keep breaking, bring specifics to product and engineering, and help automate what should be automated

Skills

Payroll onboarding

Training delivery

Train-the-trainer

Client onboarding

Communication

Tools

Zendesk

Slack

Google Workspace

Job description

Salsa is hiring for a payroll onboarding trainer who will start by handling employer onboarding end to end, including setup of payroll and tax accounts, then scale into train-the-trainer duties for partner teams. You will design programs, materials, and exercises to simplify payroll concepts for newcomers.

You’ll work with software partners, coordinate with migration teams, and continuously improve onboarding guidance as the product evolves.