Payroll Launch & Activation Specialist

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH, is seeking a Payroll Onboarding Specialist in Business Banking to guide clients through payroll onboarding, activation, and ongoing servicing via phone and digital channels.

You will track progress, provide product guidance, and partner with internal teams to deliver a smooth implementation experience. You will document activity and escalate complex issues to ensure strong client outcomes.

Qualifications

• 1 year of payroll support, client service, banking, cash management, or related business area.
• Basic knowledge of payroll processes and financial products and services.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities while following established procedures and service expectations.
• Proficiency navigating multiple systems and maintaining accurate documentation of client interactions.

Responsibilities

• Support clients with payroll onboarding, activation, implementation, servicing requests, and product support through phone and digital interactions.
• Guide clients through key setup steps, timelines, and requirements to enable enrollment and activation.
• Respond to inbound client inquiries and service requests, research and resolve routine issues, provide payroll product guidance, and connect clients with appropriate resources.
• Provide clear product and process guidance to support a strong client experience across the lifecycle.
• Complete follow-ups to remove blockers, confirm next steps, and maintain momentum through activation.
• Partner with internal teams to address client needs, resolve issues, and support business initiatives.
• Document and track client interactions, onboarding activities, service requests, and implementation progress in accordance with procedures and service standards.
• Follow risk management practices and applicable regulatory requirements during client support and servicing.
• Identify complex issues and cascade through appropriate channels, providing clear context and documentation.

Skills

Payroll support

Client service

Communication

Documentation

Multitasking

Job description

JPMorgan Chase & Co. in Columbus, OH, is seeking a Payroll Onboarding Specialist in Business Banking to guide clients through payroll onboarding, activation, and ongoing servicing via phone and digital channels.

You will track progress, provide product guidance, and partner with internal teams to deliver a smooth implementation experience. You will document activity and escalate complex issues to ensure strong client outcomes.