Payroll & HRIS Specialist — Customer Support

Wet Willie's; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

AmCheck, based in Phoenix, AZ, seeks a Customer Service, Payroll & HRIS professional to manage payroll processing for a broad client base and support HRIS-related tasks. The role emphasizes accuracy, customer service excellence, and collaboration with sales to meet client needs.

The position requires experience with payroll, data entry, and strong communication, with overtime as needed. AmCheck offers a comprehensive benefits package and a technology-driven work environment.

Qualifications

• Experience in payroll and customer service with high-volume data entry.
• Excellent oral and written communication skills. Good grammar a must.
• Analytical skills for problem resolution and multi-tasking.
• Basic knowledge of federal, state and local payroll tax withholding laws.
• Familiarity with federal and state garnishment laws; payroll deductions such as benefit premiums, retirement plan contributions, etc.
• Proficient knowledge of Microsoft Word and Excel
• Adaptable to shift priorities working under critical time constraints and deadlines.
• Occasional overtime required.

Responsibilities

• Maintains a high rate of client retention through superior customer service, assisting assigned client base with all components related to payroll processing.
• Responsible for accurate and timely preparation and submission of payrolls whether submitted via the web, email, call-in/out or other methods.
• Trains clients to use web site and on-line payroll system including electronic reports, general ledger interface and employee self-service.
• Partners with sales team to meet and exceed customer expectations and requirements in regards to payroll as well as human resource products.
• Handles high volume of correspondence by telephone, email and fax.

Skills

Payroll processing

Customer service

Data entry

Communication

Analytical skills

Tools

Microsoft Word

Excel

Job description

AmCheck, based in Phoenix, AZ, seeks a Customer Service, Payroll & HRIS professional to manage payroll processing for a broad client base and support HRIS-related tasks. The role emphasizes accuracy, customer service excellence, and collaboration with sales to meet client needs.

The position requires experience with payroll, data entry, and strong communication, with overtime as needed. AmCheck offers a comprehensive benefits package and a technology-driven work environment.