Position Summary
The Payroll Specialist helps support our payroll function for our growing client base. This position will be responsible for all payroll-related processing activities.
Essential Duties and Responsibilities
- Provide day-to-day payroll processing support for scheduled and off-cycle payrolls.
- Import or manually enter payroll changes (payroll hours, employees updates, earnings, deductions, and tax overrides etc.).
- Calculate payroll and confirm accurate entry of client-provided payroll data through generating control totals for import files and through manual review.
- Respond timely and accurately to all client inquiries via email, cases, and phones.
- Partner with Payroll Supervisors on special projects to support clients.
- Manage and support assigned book of business.
Marginal Functions
- Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
- Attend webinars and training to stay up to date on best practices related to the company and department.
- Complete projects and other duties as assigned by supervisor.
Knowledge, Skills, and Abilities
- Demonstrates effective time management, maintains accurate records, and ensures all payroll tasks are completed in accordance with established schedules and compliance requirements.
- Ability to multi-task while maintaining a high level of accuracy and strong attention to detail.
- Strong verbal and written communication skills with the ability to collaborate effectively across teams and interact professionally with employees at all levels.
- Intermediate to advanced proficiency in Microsoft Office applications, including Excel (formulas, pivot tables, data validation) and Outlook (email management, scheduling).
- Uses analytical thinking to troubleshoot payroll issues, interpret data, and determine appropriate solutions quickly and confidently.
- Demonstrated ability to exercise good judgment when evaluating situations, identifying problems, and determining appropriate courses of action.
- Proven ability to partner with cross-functional departments—including HR, Finance, and Operations—to resolve payroll-related issues and ensure accurate, compliant processing.
Education & Experience
- High school diploma or equivalent combination of experience, skills, education (including other relevant nontraditional degree programs, certifications, or job training programs) preferred.
- Minimum of one year’s experience in Customer Service.
- At least one year of payroll experience is preferred but not required.
- Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed..
Physical, Mental, & Communication Demands
Physical Demands:
- Sedentary Work: Remains seated for extended periods, often at a desk or computer.
- Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, printer, mail machines, and other office equipment.
- Mobility: Occasionally moves about the office to attend meetings, retrieve files, or collaborate with team members.
- Visual Acuity: Frequently reads detailed numerical data, spreadsheets, and system interfaces requiring close visual attention and accuracy, primarily on a computer screen and occasionally in printed materials.
- Lifting & Carrying: Occasional lifting, carrying, loading of office supplies. ( typically, less than 15 lbs.)
Mental Demands:
- Attention to Detail: Reviews, verifies, and enters payroll hours, deductions, earnings, and tax adjustments with precision to ensure error-free payroll runs.