Payroll & HR Implementation Team Lead

Employment Hero; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in HR tech, Employment Hero is seeking a Team Lead to manage a small team of Implementation Consultants and oversee client implementations. The role encompasses mentoring, process optimization, and ensuring high-quality outcomes for clients, requiring strong organizational and leadership skills.

Benefits

Flexible remote work

Employee share options

Generous parental leave

Subsidised egg freezing

Work-from-home office budget

World-class learning and development

Qualifications

• 5+ years' experience in client-facing training or HR/payroll implementation.
• 1–2 years in a mentoring or team leadership capacity.
• Strong grasp of UK legislative payroll requirements.

Responsibilities

• Leading and mentoring a team of Implementation Consultants.
• Managing own portfolio of implementation projects.
• Driving process improvements to streamline implementation delivery.

Skills

Organizational skills

Communication skills

Leadership

Project management

Collaboration

Job description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3. We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values - we role model our values 100% of the time
6. We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

Employment Hero provides an HR, payroll and benefits software-as-a-service platform to small and medium-sized businesses.

We’re now looking for a Team Lead to support, mentor, and drive excellence across our HR & Payroll Implementations team. This is a player-coach role, combining delivery responsibilities with team leadership. You’ll manage a small team of Implementation Consultants while also owning your own portfolio of clients. You’ll be instrumental in optimising our implementation processes, supporting continuous improvement initiatives, and ensuring high-quality outcomes for customers across both Employment Hero and Employment Hero Payroll.

You’ll need to be adaptable, proactive, and confident in leading through change. This is a high-velocity environment – you’ll lead by example, maintain oversight of multiple projects, and guide your team to deliver seamless implementations.

Your key focus areas will be:

• Leading and mentoring a team of Implementation Consultants, providing coaching, guidance and development support
• Acting as a point of escalation for complex client scenarios
• Managing your own portfolio of implementation projects
• Designing, developing and delivering Payroll and HR implementation content to clients based on best practice
• Educating clients on how to use the Employment Hero platform effectively
• Troubleshooting issues and guiding clients through the setup process
• Partnering with other CX teams to ensure a seamless handover post-implementation
• Driving process improvements to streamline implementation delivery
• Monitoring team performance and contributing to reporting and resourcing conversations
• Supporting new starters and ensuring high onboarding standards across the team

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact.

For this role, you’ll also bring:

• 5+ years’ experience in client-facing training, HR/payroll implementation, or onboarding, with at least 1–2 years in a mentoring or team leadership capacity
• A strong grasp of UK legislative payroll requirements
• Experience designing and delivering training content, including virtual workshops
• A collaborative and pragmatic approach to leadership – you enjoy helping others succeed
• Excellent organisational and communication skills
• Proven ability to manage multiple complex projects simultaneously
• Experience improving processes and delivering operational efficiencies
• Confidence using tools like project management systems, time tracking, and CRMs to ensure data integrity

What we can offer

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means:

• Working remotely, with the flexibility to own your time and impact
• Access to cutting-edge tools to amplify your work, knowledge and outputs
• Surrounding yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• Ownership of ESOP (employee share options) in one of the world’s fastest-growing tech companies
• A wide range of benefits including generous parental leave, subsidised egg freezing, a WFH office budget, and world-class learning and development

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy.

Employment Hero celebrates diverse perspectives and experiences – we invite people of all backgrounds and identities to apply for this position.