Payroll Help Desk Specialist I (Hybrid)

Indiana University Health System; Indianapolis (IN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Indiana University Health System in Indianapolis is seeking a Payroll Specialist I to join the Payroll Shared Services team. As the first point of contact for team members, you will resolve payroll inquiries over the phone and guide colleagues through timecard and payslip questions in real time.

This full-time, hybrid role requires strong attention to detail, comfort with multiple systems, and a customer-service mindset.

Qualifications

• High School Diploma/GED required.
• Associate's degree or equivalent years of experience preferred.
• Requires 0-3 years of relevant experience; basic payroll experience preferred.
• Experience in Microsoft programs (Word, Excel).
• HDI certification is required to have or obtain within 6 months of hire.

Responsibilities

• Serve as the first point of contact for inbound payroll calls (50–130 per day).
• Resolve payroll inquiries on the first call by reviewing timecards and payslips.
• Create and manage cases/tickets in the shared services system for follow-up.
• Review, analyze, and audit hours worked to ensure accurate payments and compliance.
• Navigate Oracle, UKG, Teams and ServiceNow across multiple systems.

Skills

Phone presence

Customer service mindset

Analytical skills

Education

High School Diploma or GED

Associate's degree or equivalent experience

Tools

Oracle

UKG

Microsoft Teams

Sharewell/ServiceNow

Word

Excel

Job description

Indiana University Health System in Indianapolis is seeking a Payroll Specialist I to join the Payroll Shared Services team. As the first point of contact for team members, you will resolve payroll inquiries over the phone and guide colleagues through timecard and payslip questions in real time.

This full-time, hybrid role requires strong attention to detail, comfort with multiple systems, and a customer-service mindset.