Payroll Client Success Specialist

Bangor Savings Bank; Bangor (ME); On-site; USD 32,000 - 38,000; Full time

Job summary

Bangor Savings Bank is seeking a Small Business Client Success Consultant in the Bangor area to support payroll customers and become proficient in the Payroll Module. The role emphasizes learning and problem-solving, with a focus on delivering high-level service and strong client relationships.

The position requires strong communication skills and the ability to work independently. Moderate travel for client trainings may be involved in-state.

Qualifications

• Strong problem-solving skills are required.
• Excellent written and verbal communication skills for internal and external collaboration.
• Ability to work independently and take initiative on projects.
• Payroll knowledge or experience is helpful but not required.

Responsibilities

• Expand expertise in payroll systems to provide comprehensive customer support.
• Assist clients with payroll requests with expert guidance and clear communication.
• Work independently, take on projects, update procedures and manage higher-level tasks.
• Deepen customer relationships by delivering exceptional service and understanding client needs.

Skills

problem solving

communication

independent work

Education

High school diploma or equivalent

college/training preferred

Tools

Payroll systems

Job description

Bangor Savings Bank is seeking a Small Business Client Success Consultant in the Bangor area to support payroll customers and become proficient in the Payroll Module. The role emphasizes learning and problem-solving, with a focus on delivering high-level service and strong client relationships.

The position requires strong communication skills and the ability to work independently. Moderate travel for client trainings may be involved in-state.