Bangor Payroll Client Success Consultant

Bangor Savings Bank; Bangor (ME); On-site; USD 32,000 - 38,000; Full time

Job summary

Bangor Savings Bank is seeking a Small Business Client Success Consultant in the Bangor area to support payroll customers and become proficient in the Payroll Module. The role emphasizes learning and problem-solving, with a focus on delivering high-level service and strong client relationships.

The position requires strong communication skills and the ability to work independently. Moderate travel for client trainings may be involved in-state.

Qualifications

• Strong problem-solving skills are required.
• Excellent written and verbal communication skills for internal and external collaboration.
• Ability to work independently and take initiative on projects.
• Payroll knowledge or experience is helpful but not required.

Responsibilities

• Expand expertise in payroll systems to provide comprehensive customer support.
• Assist clients with payroll requests with expert guidance and clear communication.
• Work independently, take on projects, update procedures and manage higher-level tasks.
• Deepen customer relationships by delivering exceptional service and understanding client needs.

Skills

problem solving

communication

independent work

Education

High school diploma or equivalent

college/training preferred

Tools

Payroll systems

Job description

Pay Range: $23.35 - $27.50 (Hourly)

About Us:

The root of the word culture comes from the Latin word meaning “to care”. At its core, our culture is about caring; caring for our customers, our employees and the communities we serve. Relationships drive everything we do and how we do it. Bangor Savings Bank is committed to maintaining an environment that fosters diversity, inclusion, collaboration and continuous growth. Our invigorating culture and strong values lead to our continued recognition as one of the “Best Places to Work” in Maine and New Hampshire.

Bangor Payroll is an exciting division of Bangor Savings Bank which continues to experience incredible growth! If you are interested in joining our dynamic, fast paced environment accompanied with future career growth opportunities, this is the job for you!

Position Overview:

The Small Business Client Success Consultant is a skilled professional who is eager to learn, who is responsible for growing their expertise in payroll knowledge and systems, while providing support to customers. The Small Business Client Success Consultant will demonstrate proficiency in aspects of the payroll system, with expertise in the Payroll Module. This role requires problem-solving abilities, attending and assisting with client trainings/meetings, high attention to detail, strong communication skills, and the ability to assist clients with complex requests. Committed to our You Matter More Promise, the Small Business Client Success Consultant will be dedicated to delivering the highest level of customer service and developing strong, long-lasting relationships.

Key Responsibilities:

• Expand expertise in payroll systems, working towards becoming proficient in nearly all aspects of the system to provide comprehensive support to customers.
• Assist clients with payroll requests by demonstrating problem-solving skills and providing expert-level guidance and communication.
• Works independently, proactively taking on additional projects, updating procedures, and managing higher-level tasks and responsibilities.
• Deepen customer relationships by delivering exceptional service, embodying the “You Matter More” philosophy, and getting to know customers on an individual basis to meet their specific needs.

What You’ll Need to Be Successful:

• Strong problem-solving skills, capable of handling more advanced requests with confidence.
• Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external customers.
• Ability to work independently, manage time effectively, and take initiative on high-level projects or tasks.

Preferred Qualifications

• High School Diploma or equivalent required
• College, business or professional training preferred
• Payroll experience is helpful, but not required
• Strong communication skills, verbal and written required

Physical Demands/Conditions Requirements:

• General office environment
• Moderate lifting (to 35 lbs.) required
• Moderate reaching, walking, sitting and standing required
• Occasional in-state travel required for client training

Equipment Used:

• General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.