Bangor Payroll Client Success Consultant

Bangor Savings Bank; United States; On-site; USD 32,000 - 39,000; Full time

Job summary

Bangor Savings Bank is seeking a Small Business Client Success Consultant to grow expertise in payroll systems and support customers in the Bangor Payroll division. You will develop proficiency in the Payroll Module, assist clients with complex requests, and participate in trainings and meetings with care and professionalism.

We value problem-solving, strong written and verbal communication, and the ability to work independently on high-level projects.

Qualifications

• Strong problem-solving and communication skills.
• Ability to work independently and manage time.
• Willingness to travel occasionally within-state for client training.

Responsibilities

• Expand payroll expertise to support customers.
• Assist clients with payroll requests with guidance.
• Work independently and take on additional projects.
• Build strong relationships through exceptional service.

Skills

Payroll knowledge

Customer service

Education

High School Diploma or equivalent

College or professional training

Job description

Pay Range

$23.35 - $27.50 (Hourly)

About Us

The root of the word culture comes from the Latin word meaning “to care”. At its core, our culture is about caring; caring for our customers, our employees and the communities we serve. Relationships drive everything we do and how we do it. Bangor Savings Bank is committed to maintaining an environment that fosters diversity, inclusion, collaboration and continuous growth. Our invigorating culture and strong values lead to our continued recognition as one of the “Best Places to Work” in Maine and New Hampshire. Bangor Payroll is an exciting division of Bangor Savings Bank which continues to experience incredible growth! If you are interested in joining our dynamic, fast paced environment accompanied with future career growth opportunities, this is the job for you!

Position Overview

The Small Business Client Success Consultant is a skilled professional who is eager to learn, who is responsible for growing their expertise in payroll knowledge and systems, while providing support to customers. The Small Business Client Success Consultant will demonstrate proficiency in aspects of the payroll system, with expertise in the Payroll Module. This role requires problem-solving abilities, attending and assisting with client trainings/meetings, high attention to detail, strong communication skills, and the ability to assist clients with complex requests. Committed to our You Matter More Promise, the Small Business Client Success Consultant will be dedicated to delivering the highest level of customer service and developing strong, long-lasting relationships.

Key Responsibilities

• Expand expertise in payroll systems, working towards becoming proficient in nearly all aspects of the system to provide comprehensive support to customers.
• Assist clients with payroll requests by demonstrating problem-solving skills and providing expert-level guidance and communication.
• Works independently, proactively taking on additional projects, updating procedures, and managing higher-level tasks and responsibilities.
• Deepen customer relationships by delivering exceptional service, embodying the “You Matter More” philosophy, and getting to know customers on an individual basis to meet their specific needs.

What You’ll Need to Be Successful

Strong problem-solving skills, capable of handling more advanced requests with confidence. Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external customers. Ability to work independently, manage time effective, and take initiative on high-level projects or tasks.

Preferred Qualifications

• High School Diploma or equivalent required
• College, business or professional training preferred
• Payroll experience is helpful, but not required
• Strong communication skills, verbal and written required

Physical Demands/Conditions

• General office environment
• Moderate lifting (to 35 lbs.) required
• Moderate reaching, walking, sitting and standing required
• Occasional in-state travel required for client training

Equipment Used

General office equipment External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

Training

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

Benefits

• We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals.
• Our holistic health and wellness programs allows each employee to customize their approach to well-being.
• And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

Equal Employment Opportunity

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans.

Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.