Payroll Clerk

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Matching

Tuition Assistance

Hotel Discounts

Training & Development

Career Advancement

Job summary

Concord Hospitality Enterprises is seeking a Payroll Clerk to support the payroll department across the US and Canada. Duties include preparing, auditing, and processing payroll data, managing garnishments, and maintaining records in UKG. You will resolve issues and support special payroll projects in a fast-paced hotel environment.

Coverage includes a standard 9:00 a.m.–6:00 p.m. EST schedule with occasional extended hours.

Qualifications

• Prior payroll experience or HRIS systems experience, UKG preferred.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information with discretion.
• Proficient in Microsoft Excel and payroll-related systems.
• Effective communication and problem-solving abilities.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Analyze and prepare payroll data for transmission using automated and manual systems.
• Produce accurate and timely audit reports and payroll submissions.
• Maintain and update associate records in UKG (hires, terminations, transfers, changes).
• Track and record vacation, sick, and personal time accurately.
• Ensure compliance with payroll policies and confidentiality.
• Enter and manage garnishment orders as needed.
• Coordinate with managers for time & attendance discrepancies.
• Assist with transfers in payroll system and communicate progress.
• Resolve payroll issues in coordination with the payroll provider.
• Provide training and support to hotels on payroll procedures.
• Respond to associate inquiries and troubleshoot payroll concerns.
• Reconcile payroll data and reports each pay period.

Skills

Attention to detail

Organizational skills

Discretion with confidential info

Excel proficiency

Communication skills

Problem-solving

Tools

UKG HRIS

Job description

Description

As a Payroll Clerk, you will support the payroll department by preparing, auditing, and processing payroll data to ensure accurate and timely payroll submission for our associates throughout the US and Canada. This role is also responsible for managing garnishments, maintaining records in UKG, resolving payroll-related issues, and supporting special payroll projects.

Work Schedule & Coverage Requirements

• Expected to provide coverage during a regular work schedule between 9:00 a.m. and 6:00 p.m. EST, with specific start and end times determined based on business needs and mutual agreement.
• Must also be able to provide occasional coverage through 8:00 p.m. EST when operational demands require extended support.

Key Responsibilities

• Analyze and prepare payroll data for transmission using automated and manual systems.
• Produce accurate and timely audit reports and payroll submissions.
• Maintain and update associate records in UKG (new hires, terminations, transfers, job changes, and compensation adjustments).
• Track and record vacation, sick, and personal time accurately.
• Ensure compliance with payroll policies and maintain confidentiality of sensitive information.
• Enter and manage garnishment orders as needed.
• Contact managers for missed punches, missed approvals, or time and attendance discrepancies.
• Assist with company transfers in the payroll system and communicate progress to all relevant parties.
• Research and resolve hotel/system payroll issues in coordination with the payroll provider.
• Provide training and support to hotels on payroll procedures and systems.
• Respond to associate inquiries and troubleshoot payroll-related concerns.
• Reconcile payroll data and reports each pay period for accuracy.
• Execute various reports and maintain data integrity using appropriate reporting tools.
• Stay updated on payroll practices by participating in educational opportunities and reading industry publications.
• Maintain a professional appearance and adhere to company policies and procedures.
• Perform additional duties as assigned by supervisors or management.

Qualifications

• Prior payroll or HRIS system experience (UKG experience preferred).
• Strong attention to detail and organizational skills.
• Ability to handle confidential information with discretion.
• Proficient in Microsoft Excel and payroll-related systems.
• Excellent communication and problem-solving abilities.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Collaborative and customer-service-oriented mindset.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training & development opportunities
• Career advancement within our growing portfolio

Why Join Concord?

At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our "Associate First" culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:

"We Are Concord!"

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a Great Place to Work for All.

Hourly Range: $19.00 to $23.00

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality