Payroll Assistant 3 - Timekeeping

NRB Jobs Training; Irving, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Northrop Grumman in Irving, TX is seeking an entry‑level Payroll Assistant 3 – Timekeeping Support to handle timekeeping data in our shared services environment. You will resolve employee inquiries, perform data entry, and support audits under SLA guidelines.

The role requires strong customer service, attention to detail, confidentiality, and proficiency with SAP timekeeping, ServiceNow, and Microsoft Office. Hybrid schedule: in-office Tue/Wed, home Mon, Thu, Fri.

Qualifications

• Strong customer service and communication skills (written and verbal).
• High level of accuracy and attention to detail when entering and reviewing data.
• Ability to prioritize and manage multiple tasks to meet deadlines and SLAs.
• Comfort working with confidential employee information and following data protection requirements.
• Problem-solving mindset with willingness to learn complex timekeeping rules.

Responsibilities

• Serve as a first-line contact for employees with timekeeping questions.
• Manage and resolve inquiries through the ServiceNow Case System, ensuring SLAs are met.
• Research and troubleshoot timekeeping issues with HR, Payroll, or management as needed.
• Perform accurate data entry of timekeeping information and schedule changes.
• Review timekeeping entries for completeness and accuracy; follow up on inconsistencies.
• Process and review weekly audit reports to identify discrepancies and support improvements.

Skills

Customer service

Attention to detail

Data entry accuracy

Problem solving

Microsoft Office

SAP experience

Confidentiality

Education

High School Diploma

Tools

ServiceNow

SAP timekeeping

Job description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Position Summary: The Payroll Assistant 3 – Timekeeping Support will provide functional timekeeping assistance for employees using the CATS system. This entry-level role is part of a shared services environment and is responsible for supporting day‑to‑day timekeeping activities, resolving employee inquiries, and ensuring that timecard data is accurate, complete, and in compliance with company guidelines. The position requires strong customer service skills, attention to detail, and the ability to work with multiple systems in a fast‑paced, team‑oriented environment. This position will be located in Irving, TX, with a Hybrid schedule: Mon, Thurs , Fri at home; Tues & Wed working in office.

Job Description/Responsibility

Employee Inquiry Resolution

• Serve as a first‑line contact for employees with timekeeping questions related to schedules, timecards, leave, and related issues.
• Manage and resolve employee inquiries and requests through the ServiceNow Case System, ensuring responses meet established departmental SLAs.
• Research and troubleshoot timekeeping issues, collaborating with HR, Payroll, or management as needed to resolve cases.
• Clearly communicate resolutions and next steps to employees in a professional and customer‑focused manner.

Timekeeping Data Entry & Maintenance

• Perform accurate data entry of timekeeping information, including but not limited to:
• Schedule changes (work hours, shifts, and other schedule adjustments).
• Timecard changes and corrections, ensuring alignment with company timekeeping guidelines and approvals.
• Leave of Absence (LOA) quota uploads, following established procedures and verifying proper allocation of leave balances.
• Military leave timecard adjustments, ensuring entries are compliant with company procedures and applicable rules.
• Review timekeeping entries for completeness and accuracy and follow up on missing or inconsistent data.

Reporting & Audit Support

• Process and review weekly audit reports to identify discrepancies, missing time, or time entries that may not comply with company standards.
• Work with employees and supervisors to correct errors identified through audits within established timelines.
• Assist in documenting recurring issues and trends to support continuous improvement of timekeeping processes.

Compliance & Process Adherence

• Ensure all timecard changes and adjustments are in compliance with company guidelines, including required approvals and documentation.
• Adhere to internal controls, audit requirements, and standardized procedures related to timekeeping and payroll inputs.
• Maintain confidentiality of employee and payroll information at all times.

Ad Hoc & Team Support

• Provide ad hoc support to the Payroll and Timekeeping team, such as special projects, process documentation, and testing system changes or enhancements.
• Participate in team meetings and training sessions to stay current on updates to timekeeping rules, systems, and processes.
• Support cross‑training efforts and assist coworkers during high‑volume periods or staffing gaps.

Additional Academic Requirements

• Entry level; approximately 1 year of experience in customer service, timekeeping, payroll support, or a related administrative role and High School Diploma

Experience Requirements

No experience is required.

Skills Requirements

• Strong customer service and communication skills (written and verbal).
• High level of accuracy and attention to detail when entering and reviewing data.
• Ability to prioritize and manage multiple tasks to meet deadlines and service level agreements (SLAs).
• Comfort working with confidential employee information and following data protection requirements.
• Problem‑solving mindset with willingness to learn complex timekeeping rules and processes.
• SAP experience preferred (especially SAP timekeeping or payroll modules).
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word; PowerPoint a plus).
• Experience working in a shared services or centralized support environment preferred.

Work Area

• Applicant should have experience of working in the following category(ies): Accounts

Industry Type

• Experience should include the following skills: IT/Telecommunication