Payments Support Specialist - Troubleshoot & Collaborate

Eigen Development; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Shift4 is seeking a Payments Support Associate to provide frontline support for Shift4 products and services, including Customer Hub, UTG, Shift4 One, and POS integrations. You will troubleshoot issues, answer inquiries, and collaborate with internal teams, resellers, and partners to ensure seamless operations.

You will handle multiple support tasks across channels, stay current with product changes, and contribute to 24/7 operations with flexible hours.

Qualifications

• High school diploma required; Associate degree or relevant tech support experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain technical concepts clearly and simply.
• Positive, collaborative, and team-oriented attitude.
• Quick learner with adaptability in a fast-paced environment.
• PC hardware/software troubleshooting experience.
• Proficiency in Microsoft Office Suite or Google Workspace.

Responsibilities

• Provide customer support via phone, email, chat, and ticketing systems.
• Assist customers with website navigation, statements, contracts, payments, and POS issues.
• Troubleshoot credit card, gift card, and POS processing issues.
• Collaborate with resellers, partners, and internal teams to resolve integration problems.
• Track and document support interactions, maintaining clear and accurate records.
• Stay up-to-date on software updates, product changes, and company policies.
• Manage multiple support tasks efficiently across channels.
• Participate in team meetings and contribute suggestions for process improvements.
• Support departmental goals and 24/7 operations with flexible work hours.
• Perform additional duties as assigned to support overall team success.

Skills

Customer service

Communication

Problem solving

Explain technical concepts

Team player

Adaptability

PC troubleshooting

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Shift4 is seeking a Payments Support Associate to provide frontline support for Shift4 products and services, including Customer Hub, UTG, Shift4 One, and POS integrations. You will troubleshoot issues, answer inquiries, and collaborate with internal teams, resellers, and partners to ensure seamless operations.

You will handle multiple support tasks across channels, stay current with product changes, and contribute to 24/7 operations with flexible hours.