Payments Support Specialist, Fast-Growth Fintech (PH)

qlub

United States

Remote

USD 5,600 - 8,300

Full time

14 days+

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Job summary

qlub is transforming how restaurants handle payments by enabling quick, frictionless experiences for diners. The Customer Support Specialist role is focused on supporting our operations in the Philippines, helping partners and customers resolve issues quickly from day one.

You will collaborate with the operations team, triage inquiries via phone, email, or chat, and report product feedback to stakeholders. Fresh graduates welcome, Mandarin is required, and flexible weekend hours may be needed.

Qualifications

1 - 2 years of experience in customer support, Fresh graduates welcome to apply.
Excellent communication skills, both written and verbal.
Ability to multitask and prioritize in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Customer-focused with a positive attitude.
Availability to work flexible hours, including weekends.
Mandarin speaking is required to liaise with Chinese-speaking associates.

Responsibilities

Respond to customer queries in a timely manner via phone, email or chat.
Identify and troubleshoot issues that customers may encounter while using the service.
Capture, organise and report product issues or useful discussions to the internal team.
Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.