Fintech Customer Support Specialist

Longbridge Singapore; Dallas (TX); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Longbridge Singapore is seeking a customer support specialist to assist securities account holders across chat, email, and phone. You will handle account inquiries, deposits/withdrawals, statements, and other topics while upholding compliance in a regulated environment.

You will identify red flags for fraud, contribute to knowledge-base articles, and help onboard new hires as the team grows, ensuring clear, accurate communication at all times.

Qualifications

• Experience in customer support within fintech or regulated financial services.
• Basic knowledge of securities and crypto markets.
• Able to work under structured, compliance-driven procedures.
• Strong written and verbal communication with ability to de-escalate.
• Attention to detail in a regulated environment.

Responsabilités

• Serve as frontline contact for securities account holders across chat, email, and phone.
• Provide support for account inquiries, deposits/withdrawals, statements, and other topics.
• Identify and escalate potential fraud, security, or compliance issues.
• Contribute to knowledge base articles and SOPs.
• Assist onboarding and training of future hires as the team grows.

Connaissances

Customer support experience

Fintech knowledge

Compliance awareness

Communication skills

Description du poste

Longbridge Singapore is seeking a customer support specialist to assist securities account holders across chat, email, and phone. You will handle account inquiries, deposits/withdrawals, statements, and other topics while upholding compliance in a regulated environment.

You will identify red flags for fraud, contribute to knowledge-base articles, and help onboard new hires as the team grows, ensuring clear, accurate communication at all times.