Customer Logistics & Fulfillment Specialist

J.M. Smucker; Orrville (OH); Hybrid; USD 65,000 - 85,000; Full time

Job summary

J.M. Smucker in Orrville is seeking an Order Fulfillment Specialist in Customer Logistics to connect daily decisions with company strategy and drive service excellence across teams and customers.

You will analyze orders (EDI and manual), provide tactical support to customers and sales, and partner with supply chain to improve availability, fill rate, and on-time delivery while leveraging data tools responsibly and protecting confidential information.

Qualifications

• At least 1 year of related business experience.
• Thrives in a fast-paced environment with proven prioritization of value-added tasks.
• Strong leadership with interpersonal skills to engage and influence others.
• Excellent problem solving and analytical skills for complex business challenges.
• Experience with data visualization tools is a plus (Spotfire/Tableau).

Responsibilities

• Analyze and validate daily EDI and manual orders for pricing, constraints, and sourcing accuracy.
• Provide daily tactical support to customers, Sales, and broker partners to drive issue resolution.
• Partner with supply chain teams to improve product availability, fill rate, on-time delivery.
• Monitor customer scorecards and KPIs and coordinate corrective actions.
• Use data and cross-functional collaboration to improve service, cost, and productivity.
• Monitor carrier and warehouse performance against service goals.
• Support Customer Financial Services.
• Use approved reporting, automation, and AI tools responsibly; protect confidential information.

Skills

Leadership & influencing

Problem solving & analytics

Prioritization

Interpersonal skills

Education

Bachelor's degree

Tools

Spotfire

Tableau

Job description

J.M. Smucker in Orrville is seeking an Order Fulfillment Specialist in Customer Logistics to connect daily decisions with company strategy and drive service excellence across teams and customers.

You will analyze orders (EDI and manual), provide tactical support to customers and sales, and partner with supply chain to improve availability, fill rate, and on-time delivery while leveraging data tools responsibly and protecting confidential information.