Payments-Rails-Senior Product Associate

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City is seeking a Senior Product Associate for Global Payments API Product to help develop and optimize API offerings using user research and metrics to drive innovation.

You will write epics and stories, collaborate with engineering on API specs (OpenAPI/Swagger), and partner with product managers to shape the roadmap based on customer feedback. Leverage your experience in API-based products to enhance payment services and collaborate across teams to deliver

Qualifications

• 3+ years of product management experience.
• Experience shaping API-based products or platforms.
• Ability to translate client needs into API requirements.

Responsibilities

• Writes requirements, epics, and user stories for product development.
• Supports API governance, naming conventions, and backward-compatibility.
• Partners with PM to identify opportunities via user research and discovery.
• Collects user research, journey mapping, and market analysis to inform roadmap.
• Plans upstream/downstream implications for new features.
• Watches product metrics across life cycle (time, cost, quality).

Skills

API product management

OpenAPI/Swagger

User research

Cross-functional collaboration

Data analytics basics

Product lifecycle

Tools

OpenAPI/Swagger

Postman

Sandbox environments

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world\'s most innovative financial organizations.

As a Senior Product Associate in Global Payments API Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Writes the requirements, epics, and user stories to support product development
• Supports API governance activities including consistency of standards, naming conventions, and backward-compatibility considerations
• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Required qualifications, capabilities, and skills

• Strong written and verbal communication skills, with experience producing clear requirements and stakeholder updates for mixed technical/non-technical audiences
• Experience in product life cycle activities including discovery and requirements definition
• Proficient knowledge of the product development life cycle
• Developing knowledge of data analytics and data literacy
• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Experience working on API-based products or platforms, including translating client needs into well-defined API requirements
• Experience collaborating with engineering on API specifications (e.g., OpenAPI/Swagger) and reviewing changes for completeness and clarity
• Demonstrated ability to write high-quality epics, user stories, and acceptance criteria that engineering teams can execute with minimal rework
• Familiarity with client onboarding / implementation for APIs and partnering with sales, servicing, or implementation teams
• Experience supporting production API products (incident learnings, root-cause themes, operational readiness)
• Experience with developer portals or self-serve enablement patterns (docs, examples, SDKs, sandbox concepts)
• Experience in payments (e.g., RTP, ACH, wires, ISO 20022, payment initiation) or treasury services products
• Leverage AI tools to frame powerful presentations