Payments Rails Product Delivery Executive Director

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City seeks a Product Delivery Manager in Payments Rails to drive modernization and enterprise-wide transformation of payments platforms. You will lead large, cross-functional programs from initiation through go-live, partnering with product and technology teams and reporting to executives.

The role emphasizes structured execution, clear communication, and coaching to improve delivery predictability and stakeholder experience in a matrix environment.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Bachelor’s degree (or equivalent) in Business, Finance, Economics, Mathematics, Engineering, Data Science, or a related field.
• Extensive experience leading operational management and change readiness.
• Experience in enterprise-wide release and deployment processes and strategies.
• Advanced knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to manage tight delivery timelines while maintaining strong control of scope, risks, and dependencies.
• Demonstrated ability to influence stakeholders at multiple levels, including senior leadership.
• Strong written and verbal communication skills, including the ability to explain complex topics clearly and succinctly.
• Proficiency withMicrosoft Excel, Microsoft PowerPoint and AI Tooling.

Responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination.
• Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies.
• Buildbusiness cases for strategic programs andsupportfunding requests aligned to the roadmap.
• Communicateroadmap priorities, trade-offs, and delivery status to key stakeholders and senior leaders.
• Establishgovernance forums to drive decisions, maintain alignment, and ensure effective stakeholder engagement.
• Coordinatecross-functional delivery teams anddriveaccountability for agreed outcomes and timelines.
• Identifyrisks, issues, dependencies, and roadblocks early andescalatewhen needed with clear options and impacts.
• Defineprogram success measures and metrics aligned to organizational goals andreportprogress through actionable insights.

Skills

Stakeholder management

Change management

Release management

Product lifecycle

Cross-functional leadership

Strategic planning

Communication

Data analytics

Excel

PowerPoint

AI tooling

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

AI tooling

Job description

Drive payments platforms modernization and expansion through high-impact, enterprise-wide transformation. You will lead strategic programs that deliver new products, operating models, and governance practices that enable AI-ready solutions. You will partner closely with product and technology teams and senior stakeholders to turn strategy into measurable execution. This role offers broad visibility, complex problem-solving, and the opportunity to influence the future of payments platforms.

As aProduct Delivery ManagerinPayments Rails, you will lead key business and technology transformation programs that modernize platforms and product solutions. You will manage large, cross-functional initiatives from initiation through implementation, including planning, requirements, delivery governance, and go-live readiness. You will partner with product and technology teams and stakeholder groups across business and corporate functions to drive outcomes aligned to the data roadmap. You will define success measures, manage risks and dependencies, and provide clear executive-level reporting on progress and results.

You will operate in a highly collaborative, matrixed environment where influence, structured execution, and clear communication are essential. You will build alignment across diverse stakeholders, translate strategic priorities into executable plans, and ensure delivery teams remain focused on timelines, scope, and quality. You will also coach team members and strengthen program execution practices to improve delivery predictability and stakeholder experience.

Job responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
• Buildbusiness cases for strategic programs andsupportfunding requests aligned to the roadmap
• Communicateroadmap priorities, trade-offs, and delivery status to key stakeholders and senior leaders
• Establishgovernance forums to drive decisions, maintain alignment, and ensure effective stakeholder engagement
• Coordinatecross-functional delivery teams anddriveaccountability for agreed outcomes and timelines
• Identifyrisks, issues, dependencies, and roadblocks early andescalatewhen needed with clear options and impacts
• Defineprogram success measures and metrics aligned to organizational goals andreportprogress through actionable insights

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Bachelor’s degree(or equivalent experience) in Business, Finance, Economics, Mathematics, Engineering, Data Science, or a related field
• Extensive experience leading operational management and change readiness
• Experience in enterprise-wide release and deployment processes and strategies
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to manage tight delivery timelines while maintaining strong control of scope, risks, and dependencies
• Demonstrated ability to influence stakeholders at multiple levels, including senior leadership
• Strong written and verbal communication skills, including the ability to explain complex topics clearly and succinctly
• Proficiency withMicrosoft Excel, Microsoft PowerPoint and AI Tooling

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Experience in data, analytics, and/or digital product delivery within large-scale organizations
• Exposure to modern data platforms and/or data architecture concepts
• Master of Business Administration (MBA) or other relevant advanced degree
• Experience facilitating structured workshops to drive alignment, decisions, and outcomes