Impactful Payments API Product Associate

Aumni; Jersey City (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. in New Jersey seeks a Senior Product Associate to contribute to the Global Payments API Product by applying user research, metrics analysis, and cross-functional collaboration to shape innovative API offerings.

You will write requirements, epics, and user stories, support API governance, partner with the PM to identify opportunities from customer insights, and help chart the strategic product roadmap with a focus on value for developers and customers.

Qualifications

• Clear requirements and stakeholder updates for mixed technical/non-technical audiences.
• Experience in product life cycle activities including discovery and requirements definition.
• Proficient knowledge of the product development life cycle.
• Developing knowledge of data analytics and data literacy.
• 3+ years of experience in product management or a relevant domain area.
• Experience working on API-based products or platforms, including translating client needs into well-defined API requirements.
• Experience collaborating with engineering on API specifications (OpenAPI/Swagger) and reviewing changes for completeness and clarity.
• Demonstrated ability to write high-quality epics, user stories, and acceptance criteria for engineering teams.
• Familiarity with client onboarding/implementation for APIs and coordinating with sales/servicing/implementation teams.
• Experience supporting production API products (incident learnings, root-cause themes, operational readiness).
• Experience with developer portals or self-serve enablement patterns (docs, examples, SDKs, sandbox concepts).
• Experience in payments (e.g., RTP, ACH, wires, ISO 20022, payment initiation) or treasury services products.
• Ability to leverage AI tools to frame powerful presentations.

Responsibilities

• Writes the requirements, epics, and user stories to support product development
• Supports API governance activities including consistency of standards, naming conventions, and backward-compatibility considerations
• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Skills

Communication

Product lifecycle

Data analytics

PM experience

API products

OpenAPI/Swagger

Epics & user stories

Onboarding for APIs

Production API support

Developer portals

Payments knowledge

AI presentations

Tools

Swagger/OpenAPI tooling

Developer portals

Job description

JPMorgan Chase & Co. in New Jersey seeks a Senior Product Associate to contribute to the Global Payments API Product by applying user research, metrics analysis, and cross-functional collaboration to shape innovative API offerings.

You will write requirements, epics, and user stories, support API governance, partner with the PM to identify opportunities from customer insights, and help chart the strategic product roadmap with a focus on value for developers and customers.