Payment Experiences and Services - Senior Product Associate

JPMorgan Chase & Co.; Fairfax (DE); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Associate for Payment Experiences and Services (PxS) to help shape product strategy and delivery for enrollment services in Banking Payments.

You will align cross-functional teams, manage backlogs, and drive execution across the organization, including coordination with India engineering partners and enterprise stakeholders. You will define user stories, lead release planning, and ensure production-ready deployments while maintaining a strong focus on

Qualifications

• 5+ years of experience in product, financial services, technology, project management, or other relevant fields.
• Experience working on projects with multiple stakeholders and technology within a financial domain.
• Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs).
• Demonstrable experience as an interface between business and technical teams.
• Agile project management experience with tools like JIRA Align, JIRA, Confluence, Lucid.

Responsibilities

• Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies.
• Define, prioritize, and clarify user stories in coordination with other Product Managers, engineering leads, and the leadership team.
• Work with business stakeholders and the India engineering team to maintain a healthy backlog and provide visibility across the enterprise, including at the executive level.
• Collaborate with Agility Leads to run Release Planning, Sprint Planning, and reviews/retrospectives.
• Conduct pre-release reviews including regression testing and QA to certify releases as production-ready.
• Work with product leads, developers, operations, and production management teams to research and resolve issues impacting customer experience.

Skills

Stakeholder collaboration

Agile project management

Effective communication

Self-starter/problem solving

Strategic thinking

Execution focus

Tools

Kafka

APIs

JIRA

JIRA Align

Confluence

Lucid

Job description

The Connected Commerce Banking Payments organization is a motivated, forward-thinking team comprised of highly talented product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.

As a Senior Associate in Payment Experiences and Services (PxS), you will help drive product strategy and delivery for the enrollment service within Banking Payments -Payment Customer Domain (PCD), focused on enabling customer permissions, limits, enrollment and notifications. You will drive strategic direction and integrate a business agenda that spans multiple teams, partners, and lines of business (LOBs). You will be highly organized, self-motivated, and possess strong strategic thinking and communication skills, with a keen focus on execution.

Job responsibilities

• Collaborate withproduct, analytics, business, and engineering partners to lead and develop product and design strategies.
• Define, prioritize, and clarify user stories in coordination with other Product Managers, engineering leads, and the leadership team.
• Work with business stakeholders and the India engineering team to maintain a healthy backlog and provide visibility across the enterprise, including at the executive level.
• Collaborate with Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives.
• Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready, along with production validation.
• Work closely with Product leads, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience.

Required qualifications, capabilities, and skills:

• 5+ years of experience in product, financial services, technology, project management, or other relevant fields.
• Experience working on projects that involve interaction with various stakeholders and technology within a financial domain.
• Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs).
• Demonstrable experience as an interface between business and technical teams.
• Agile project management experience, including proficiency in agile project management tools (i.e., JIRA Align, JIRA, Confluence, Lucid etc.).
• Self-starter with a mindset focused on problem management/resolution and continuous improvement.
• Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management.

Preferred qualifications, capabilities, and skills:

• Background in financial services, retail banking, or payments is a plus.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.