Payments Processing & Customer Care Specialist

Northwestern Energy; Butte (MT); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401K with company match up to 4%

Healthcare and wellbeing programs (d&p

Job summary

NorthWestern Energy in Butte, MT is seeking a Remittance Specialist to ensure customer utility payments are processed accurately and on time. You will work in a team in an environment with fluctuating workloads to maintain high service levels.

The role requires strong attention to detail, basic computer skills, and experience handling payments. Regular full-time hours with competitive benefits are offered, including health, retirement, and time off.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years customer care experience.
• Proficient computer skills and knowledge of Microsoft Suite.
• Experience with cash handling and customer service.
• Experience working with a 10 key adding device.
• A valid driver's license and satisfactory driving record may be required.
• Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus.

Responsibilities

• Scan, print, file, sort, route, and retrieve incoming mailings.
• Balance cash drawer daily; make bank deposits.
• Create reporting and balance with bank deposits from previous day to submit to accounting.
• Provide customer service/support in relation to payment issues and communications.
• Process Return Mail.
• Complete daily queries and processes to ensure accurate and timely payment processing.
• Identify and resolve errors and misapplied payments.
• Work overtime including evenings and weekends when needed.
• Work closely as part of a team to ensure efficient and effective completion of tasks.

Skills

Customer care experience

MS Office / Microsoft Suite

Cash handling

10 key adding

Valid driver’s license

Education

High School Diploma or equivalent

Tools

10 key adding device

Job description

NorthWestern Energy in Butte, MT is seeking a Remittance Specialist to ensure customer utility payments are processed accurately and on time. You will work in a team in an environment with fluctuating workloads to maintain high service levels.

The role requires strong attention to detail, basic computer skills, and experience handling payments. Regular full-time hours with competitive benefits are offered, including health, retirement, and time off.