Missoula: Customer Support & Dispatch Specialist

Elm-Utility-Services; Missoula (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Company paid life insurance

PTO 80 hours/year

6 paid holidays

Company smartphone

401(k)

Paid training

Annual reviews

Job summary

Elm-Utility-Services in Missoula, MT is seeking a Customer Support Services Team Member to handle calls, scheduling, and billing-related tasks. This role offers a comprehensive benefits package and a stable career with a nationwide utility-locating leader.

This role includes paid training, PTO, holidays, and a 401(k) plan. You will join a collaborative team, manage after-hours inquiries, and support multiple departments while ensuring accuracy in invoices and records.

Qualifications

• High school diploma or equivalent education.
• Previous Customer Support Services/Invoicing experience.
• Attention to detail & a customer service mindset required.
• Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
• Exhibit polite and professional communications.
• Problem solving/analytical
• Self-starter
• Dependable
• Good time management
• Adaptable
• Be a team player

Responsibilities

• Taking Customer Service and Driver's Hotline calls
• Scheduling appointments for meter inspections
• Enter and dispatch damages and emergency call outs
• Review after hours call log
• Audit to ensure accurate billing defined per contract
• Meet weekly/monthly invoicing deadlines
• Assist in damage report compilation and submission
• Respond to questions and requests from damage representatives and field personnel
• Provide support for other departments as needed
• Other duties as assigned

Skills

Customer support

Invoicing

Attention to detail

MS Office

Polite communications

Problem solving

Self-starter

Dependable

Time management

Adaptable

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Elm-Utility-Services in Missoula, MT is seeking a Customer Support Services Team Member to handle calls, scheduling, and billing-related tasks. This role offers a comprehensive benefits package and a stable career with a nationwide utility-locating leader.

This role includes paid training, PTO, holidays, and a 401(k) plan. You will join a collaborative team, manage after-hours inquiries, and support multiple departments while ensuring accuracy in invoices and records.