Payments Processing Associate I

Partners In Diversity, Inc.; Costa Mesa (CA); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Partners In Diversity, Inc. seeks a Processing Representative I to manage posting, reversing, correcting, recording, and reporting payments. The role includes handling mail, customer inquiries, and updating account information with accuracy and courtesy.

Flexibility to support various shifts may be required to balance staffing needs. The position emphasizes reliable attendance, team collaboration, and adherence to procedures while delivering prompt service to customers and maintaining data

Competenze

• Excellent attendance and punctuality
• Enjoy providing prompt and timely service to customers
• Strong interpersonal skills with empathy
• Energetic, self-motivated and quick-thinking
• Ability to work in a team or independently in a fast-paced environment

Mansioni

• Open, sort, count, and batch incoming payment processing mail
• Review and respond to incoming mail inquiries
• Process and post mail in payments for registered and unregistered accounts
• Maintain customer records by updating account information
• Assist with customer service calls and overflow call handling when required
• Consistently meet productivity, schedule adherence, and quality standards
• Communicate effectively with coworkers and management across levels
• Suggest improvements to workflow processes to enhance efficiency

Conoscenze

Customer service

Attention to detail

Team player

Communication skills

Formazione

High school diploma / GED

Descrizione del lavoro

Partners In Diversity, Inc. seeks a Processing Representative I to manage posting, reversing, correcting, recording, and reporting payments. The role includes handling mail, customer inquiries, and updating account information with accuracy and courtesy.

Flexibility to support various shifts may be required to balance staffing needs. The position emphasizes reliable attendance, team collaboration, and adherence to procedures while delivering prompt service to customers and maintaining data