Payments & Restaurant Tech Operations Lead

Inspire Brands, Inc.; Atlanta (GA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Inspire Brands, Inc. seeks a Lead Technology Operations Analyst, Payments for Buffalo Wild Wings to oversee cross-functional teams and drive releases that improve payment solutions across in-store and digital channels.

The role emphasizes runbooks, automations, and process improvements, with a focus on payments security, vendor partnerships, and real-time service delivery across the organization.

Qualifications

• Bachelor's degree required or equivalent in IT or related field.
• 7–10 years progressive IT experience preferred.
• Strong knowledge of ITIL and SDLC practices.
• Experience with payments, POS, and multi-channel integrations is a plus.

Responsibilities

• Design and drive end-to-end operational excellence for payments and related tech domains.
• Coordinate with vendors and internal teams to meet SLAs and maintain PCI compliance.
• Mentor junior staff and collaborate with engineering, help desk and business partners.
• Lead deployment readiness, QA/UAT, and change management processes across initiatives.

Skills

Communication

Vendor coordination

Troubleshooting

ITIL/SDLC

Cross-functional collaboration

Mentoring peers

Education

Bachelor's Degree

Tools

PowerShell

Python

APIs

Job description

Inspire Brands, Inc. seeks a Lead Technology Operations Analyst, Payments for Buffalo Wild Wings to oversee cross-functional teams and drive releases that improve payment solutions across in-store and digital channels.

The role emphasizes runbooks, automations, and process improvements, with a focus on payments security, vendor partnerships, and real-time service delivery across the organization.