Senior TechOps Lead, Payments & POS Solutions

Inspire Brands, Inc.; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Inspire Brands, Inc. seeks a Lead Technology Operations Analyst, Payments for Buffalo Wild Wings to oversee cross-functional teams and drive releases that optimize payment platforms across in-store and digital channels.

You will design, execute, and continuously improve automated workflows and IT controls, ensuring high reliability and auditability. The role also involves mentoring peers, coordinating with engineering and help desk, ensuring PCI compliance and ITIL/SDLC alignment, and

Qualifications

• Bachelor's degree; 7–10 years IT experience.
• Expert knowledge of Microsoft operating systems.
• Experience supporting multi-site locations.

Responsibilities

• Design, improve, coordinate and deliver tasks using runbooks, automations, and workflows.
• Identify gaps and opportunities to enhance processes and tools within payments and onboarding.
• Mentor junior team members and peers to support growth and succession.
• Communicate clearly with stakeholders to manage expectations and drive business outcomes.
• Coordinate with engineering, help desk and vendors to ensure compliance and reliable service.

Skills

Communication

Vendor management

ITIL/SDLC

Problem solving

Cross-functional

Payments domain

Education

Bachelor's Degree

Tools

Microsoft Windows

Microsoft Office

PowerShell

APIs

Contentful

Job description

Inspire Brands, Inc. seeks a Lead Technology Operations Analyst, Payments for Buffalo Wild Wings to oversee cross-functional teams and drive releases that optimize payment platforms across in-store and digital channels.

You will design, execute, and continuously improve automated workflows and IT controls, ensuring high reliability and auditability. The role also involves mentoring peers, coordinating with engineering and help desk, ensuring PCI compliance and ITIL/SDLC alignment, and