Payments & Platform Support Specialist

Withacclaim; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Acclaim is building the financial infrastructure that powers the global insurance industry. We are an early-stage company with experienced founders, growing customers, and the opportunity to define the future of insurance payments.

The Customer Support Specialist role involves guiding customers through the platform, troubleshooting payment and account issues, and ensuring fast, accurate resolutions while building trust.

Qualifications

• Experience in customer support or related role.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• High attention to detail and a commitment to accuracy.
• Ability to manage multiple customer issues and priorities effectively.
• A strong sense of ownership, resourcefulness, and follow-through.

Responsibilities

• Own incoming customer support requests from initial response through resolution.
• Troubleshoot product, payment, and account issues and provide clear, accurate guidance.
• Investigate issues across Acclaim's platform and coordinate with internal teams when escalation is needed.
• Communicate proactively with customers throughout issue resolution and follow through on commitments.
• Identify recurring issues and contribute to documentation, customer resources, and process improvements.
• Share customer feedback with Account Management, Product, and Engineering to help improve the platform.

Skills

Customer support experience

Excellent communication

Problem-solving

Attention to detail

Ownership & follow-through

Job description

Acclaim is building the financial infrastructure that powers the global insurance industry. We are an early-stage company with experienced founders, growing customers, and the opportunity to define the future of insurance payments.

The Customer Support Specialist role involves guiding customers through the platform, troubleshooting payment and account issues, and ensuring fast, accurate resolutions while building trust.