Solutions Engineer

Withacclaim; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Acclaim is building the payments infrastructure for insurance. We’re seeking a Solutions Engineer to help customers adopt Acclaim from discovery through production launch, translating complex payment requirements into technical solutions and guiding integrations.

In this hands-on, customer-facing role, you’ll work at the intersection of customers, payments, and technology, coordinating with account managers and engineering to design, test, and go-live with scalable, repeatable implementation

Qualifications

• Experience in solutions engineering, implementation, technical consulting, or another customer-facing technical role.
• Strong understanding of APIs, webhooks, file-based integrations, and modern software systems.
• Experience leading customer implementations or complex technical projects.
• Ability to translate business requirements into clear technical solutions.
• Excellent written and verbal communication skills with technical and non-technical audiences.
• Strong project management, organization, and follow-through.
• Ability to troubleshoot technical issues and coordinate effectively with engineering teams.

Responsibilities

• Lead technical discovery and solution design during the sales process, including product demonstrations and integration guidance.
• Partner with Account Management to drive customer implementations, technical workstreams, timelines, dependencies, and go-live readiness.
• Guide customers through API integrations, webhooks, file-based workflows, platform configuration, and other technical requirements.
• Coordinate testing, UAT, technical training, and production launches.
• Troubleshoot integration and configuration issues, bringing in Engineering when deeper technical expertise or product changes are required.
• Work alongside Account Management after launch as customers' technical needs and use of Acclaim evolve.
• Improve implementation processes, documentation, and repeatable solution patterns as Acclaim scales.

Skills

APIs integration

Webhooks

Customer-facing

Technical consulting

Project management

Troubleshooting

Payments knowledge

Job description

Acclaim is building the financial infrastructure that powers the global insurance industry.

Insurance companies move billions of dollars every year across claims, premiums, commissions, and reimbursements, yet much of the underlying financial infrastructure remains fragmented and manual. We're building a modern platform that helps insurers move money globally, manage treasury, and automate financial operations.

We're an early-stage company with experienced founders, growing customers, and the opportunity to define the future of insurance payments.

About the role

We're looking for a Solutions Engineer to help customers successfully adopt Acclaim from sales discovery through production launch. You'll translate complex business and payment requirements into technical solutions, guide customers through integrations, and help them get live quickly and successfully.

You'll work at the intersection of customers, payments, and technology. This is a hands‑on, customer‑facing role for someone who is technically fluent, an excellent communicator, and energized by solving complex integration challenges.

Who you'll work with

You'll work directly with customers and collaborate closely with the founders, Account Management, Sales, Product, and Engineering. You'll partner with Account Managers throughout the customer relationship, owning the technical side of implementations and helping customers expand their use of Acclaim over time.

What you'll do

• Lead technical discovery and solution design during the sales process, including product demonstrations and integration guidance.
• Partner with Account Management to drive customer implementations, technical workstreams, timelines, dependencies, and go-live readiness.
• Guide customers through API integrations, webhooks, file-based workflows, platform configuration, and other technical requirements.
• Coordinate testing, UAT, technical training, and production launches.
• Troubleshoot integration and configuration issues, bringing in Engineering when deeper technical expertise or product changes are required.
• Work alongside Account Management after launch as customers' technical needs and use of Acclaim evolve.
• Improve implementation processes, documentation, and repeatable solution patterns as Acclaim scales.

What success looks like

Within your first year, you'll have:

• Consistently moved customers from contract to production quickly and successfully.
• Accurately identified technical requirements during the sales process, reducing implementation surprises.
• Led well-managed implementations with clear timelines, ownership, and communication.
• Built trusted relationships with customer technical and operational teams.
• Established repeatable implementation patterns that reduce time to go-live.

What we’re looking for

• Experience in solutions engineering, implementation, technical consulting, or another customer-facing technical role.
• Strong understanding of APIs, webhooks, file-based integrations, and modern software systems.
• Experience leading customer implementations or complex technical projects.
• Ability to translate business requirements into clear technical solutions.
• Excellent written and verbal communication skills with technical and non-technical audiences.
• Strong project management, organization, and follow-through.
• Ability to troubleshoot technical issues and coordinate effectively with engineering teams.

Nice to have

• Experience in payments, fintech, or financial services.
• Experience in the insurance industry.
• Experience implementing enterprise SaaS products.
• Experience working with complex payment or financial workflows.
• Experience at an early-stage or high-growth startup.

Why Acclaim

Joining Acclaim means helping build foundational infrastructure for one of the world's largest industries.

You’ll have the opportunity to:

• Help leading insurance organizations modernize complex payment operations.
• Work directly with customers from initial solution design through production launch.
• Become an expert in payments, integrations, and insurance technology.
• Work directly with experienced founders and a highly collaborative team.
• Help define how Acclaim implements and supports increasingly complex customers as we scale.

If you're energized by solving technical problems, working directly with customers, and turning complex requirements into solutions that work in the real world, we’d love to meet you.

Equal opportunity

Acclaim is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.