Payments Support Specialist - Gaming, High-Growth, Equity

Aghanim, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Equity

Job summary

Aghanim, Inc. is seeking a Customer Support Specialist to assist players using a global payments platform for mobile games. You will resolve complex payment and account issues, ensuring top-tier user communication and reliable customer workflows.

You will investigate issues beyond standard support, validate payment flows, identify root causes, and coordinate with Product, Engineering, and Payments teams to drive swift resolutions that improve user experience and platform stability.

Qualifications

• Experience in customer support, technical support, user operations, or a similar customer-facing role
• Excellent written and spoken English with clear, professional communication skills
• Strong analytical and problem-solving skills with attention to detail and process discipline
• Ability to explain technical or operational issues in a simple, user-friendly way
• Ability to work in a shift-based or flexible schedule

Responsibilities

• Provide timely and professional support to players regarding payments, accounts, and platform usage
• Investigate complex payment and account issues beyond automated support
• Validate payment status, identify root causes, and coordinate resolution with internal teams
• Distinguish between payment issues, product defects, and game-related inquiries
• Manage incoming requests and ensure SLA compliance
• Maintain clear and consistent communication throughout the lifecycle of each case
• Prioritize and elevate issues with the appropriate context and supporting information
• Identify recurring issues and report trends affecting product, payments, or user experience
• Collaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issues
• Contribute to scaling support operations through process improvements and automation

Skills

Customer support

Technical support

User operations

Written and spoken English

Analytical skills

Problem-solving

Clear communication

Shift-based schedule

Tools

Zendesk

Intercom

Job description

Aghanim, Inc. is seeking a Customer Support Specialist to assist players using a global payments platform for mobile games. You will resolve complex payment and account issues, ensuring top-tier user communication and reliable customer workflows.

You will investigate issues beyond standard support, validate payment flows, identify root causes, and coordinate with Product, Engineering, and Payments teams to drive swift resolutions that improve user experience and platform stability.