Payments Solutions Engineer — API Integrations

Withacclaim; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Acclaim is building the payments infrastructure for insurance. We’re seeking a Solutions Engineer to help customers adopt Acclaim from discovery through production launch, translating complex payment requirements into technical solutions and guiding integrations.

In this hands-on, customer-facing role, you’ll work at the intersection of customers, payments, and technology, coordinating with account managers and engineering to design, test, and go-live with scalable, repeatable implementation

Qualifications

• Experience in solutions engineering, implementation, technical consulting, or another customer-facing technical role.
• Strong understanding of APIs, webhooks, file-based integrations, and modern software systems.
• Experience leading customer implementations or complex technical projects.
• Ability to translate business requirements into clear technical solutions.
• Excellent written and verbal communication skills with technical and non-technical audiences.
• Strong project management, organization, and follow-through.
• Ability to troubleshoot technical issues and coordinate effectively with engineering teams.

Responsibilities

• Lead technical discovery and solution design during the sales process, including product demonstrations and integration guidance.
• Partner with Account Management to drive customer implementations, technical workstreams, timelines, dependencies, and go-live readiness.
• Guide customers through API integrations, webhooks, file-based workflows, platform configuration, and other technical requirements.
• Coordinate testing, UAT, technical training, and production launches.
• Troubleshoot integration and configuration issues, bringing in Engineering when deeper technical expertise or product changes are required.
• Work alongside Account Management after launch as customers' technical needs and use of Acclaim evolve.
• Improve implementation processes, documentation, and repeatable solution patterns as Acclaim scales.

Skills

APIs integration

Webhooks

Customer-facing

Technical consulting

Project management

Troubleshooting

Payments knowledge

Job description

Acclaim is building the payments infrastructure for insurance. We’re seeking a Solutions Engineer to help customers adopt Acclaim from discovery through production launch, translating complex payment requirements into technical solutions and guiding integrations.

In this hands-on, customer-facing role, you’ll work at the intersection of customers, payments, and technology, coordinating with account managers and engineering to design, test, and go-live with scalable, repeatable implementation