Payments Optimization Lead

Adyen; San Francisco (CA); On-site; USD 119,000 - 190,000; Full time

Benefits offered by this job

Equity (RSUs)

401(k)

Health, dental, vision

Job summary

Adyen in San Francisco is seeking an Optimization Manager to join our Performance Optimization Team. You will partner with Commercial, Professional Services, and Product teams to develop data-driven insights, self-service analytics, and scalable automation solutions that improve payment performance and reduce risk across a broad merchant base.

The ideal candidate has 3+ years in risk, payment performance, or data roles within payments, excellent stakeholder management, and the ability to

Qualifications

• 3+ years of experience in Risk, Payment Performance, Data or a similar role within the payments industry.
• Strong stakeholder management skills, engaging with customers and cross-functional teams to define needs and drive impact.
• Ownership and entrepreneurial mindset, with the ability to prioritize and drive execution independently.
• Excellent verbal and written communication skills, able to present insights and synthesize complex topics clearly.
• Comfortable working in a fast-paced, cross-functional environment with global teams and international customers.
• Ability to effectively communicate the importance of risk management in payments optimization.
• High level of self-motivation and always looking for ways to improve and make our processes more efficient.
• Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets.

Responsibilities

• Partner with commercial teams: Showcase Adyen's value proposition and drive adoption within commercial environments and merchant facing communications.
• Leverage data-driven insights: in collaboration with Data Analysts to inform merchant conversations.
• Lead discussions: Hold expertise on leading discussions at a high level with existing and prospective customers, equipping commercial teams with tools and training to enhance their merchant engagements.
• Act as a payment optimization expert: Able to offer both internal guidance and direct merchant-facing support.
• Deploy sophisticated optimization playbooks: Analyze across Adyen's customer portfolio using existing tools.
• Upselling Adyen's Products: Identify opportunities to introduce and drive adoption of Adyen solutions such as Protect and Uplift by bridging the gap between customers and product teams.
• Lead training and education sessions: Support internal and external learning by hosting training sessions, workshops, and drop-in Q&A sessions around optimization and risk.
• Support team operations: Assist with various tasks to help keep the Optimization team running smoothly.
• Build strong relationships: Develop positive relationships with key regional customers and become a trusted point of contact.

Skills

Risk management

Data analysis

Stakeholder management

Communication

Cross-functional collaboration

BI dashboards

Ownership mindset

Tools

Looker

Tableau

Job description

Adyen in San Francisco is seeking an Optimization Manager to join our Performance Optimization Team. You will partner with Commercial, Professional Services, and Product teams to develop data-driven insights, self-service analytics, and scalable automation solutions that improve payment performance and reduce risk across a broad merchant base.

The ideal candidate has 3+ years in risk, payment performance, or data roles within payments, excellent stakeholder management, and the ability to