Payments Optimization & Analytics Analyst

Ridgewood Savings Bank; New York (NY); On-site; USD 57,000 - 62,000; Full time

Job summary

Ridgewood Savings Bank is seeking a Payments Specialist to optimize and enhance payment processes across ACH and real-time rails, collaborating with IT, product, operations, risk, and branches.

You will analyze payment flows, maintain dashboards, monitor risk indicators, support overdraft and ACH operations, ensure compliance with policies, and communicate clearly with colleagues. Excellent MS Word/Excel skills and ability to work under pressure are essential.

Qualifications

• Undergraduate Degree preferred.
• A good knowledge of English for oral and written communication.
• Proficient knowledge of MS Word, Excel and Outlook.
• Demonstrated ability to build and maintain rapport with branch personnel.
• Maintain confidential customer and Bank information in a responsible and secure manner.
• Knowledge of basic accounting debit and credit principles, including balancing reports, general ledger entries, suspense accounts, and customer transactions.
• Ability to work effectively under pressure in a multi-task, fast-paced environment and meet daily payment processing deadlines.
• Strong research, problem-solving, critical thinking, attention to detail, organization, professionalism, and customer service skills.
• Ability to detect, assess, and elevate unusual or suspicious payment activity.

Responsibilities

• Lead or support payment optimization initiatives with IT, product, operations, risk, and other partners.
• Analyze end-to-end payment flows, including ACH and real-time payments, to identify bottlenecks, improve efficiency, reduce costs, and enhance customer and branch experience.
• Develop and maintain reports, dashboards, and documentation to track payment performance, processing times, failures, trends, audit support, and compliance needs.
• Monitor fraud, operational risk, and industry/payment trends; recommend or support controls, process changes, and emerging payment enhancements.
• Maintain the legacy Overdraft Program, including daily review of overdrawn accounts, View/Nautilus reports, customer notices, opt-in maintenance, waiver letters, and Fresh Start Agreement monitoring.
• Review accounts for charge-off, determine collection strategy, remove Overdraft Privilege services when appropriate, place holds, redeem funds when available, and close accounts as needed.
• Document collection activity, notify branches of charge-offs through DNA activity, report unpaid balances to ChexSystems, and make recommendations to management when repayment arrangements are unsuccessful.
• Provide customer and branch support for overdraft matters, including excessive-user monitoring, collection communications, counseling notices, and compliance with Bank policies, procedures, and regulations.

Skills

MS Word

MS Excel

Outlook

English communication

Education

Undergraduate Degree preferred

Job description

Ridgewood Savings Bank is seeking a Payments Specialist to optimize and enhance payment processes across ACH and real-time rails, collaborating with IT, product, operations, risk, and branches.

You will analyze payment flows, maintain dashboards, monitor risk indicators, support overdraft and ACH operations, ensure compliance with policies, and communicate clearly with colleagues. Excellent MS Word/Excel skills and ability to work under pressure are essential.