Fraud & Payments Risk Analyst

Weststar-Bank; El Paso (TX); On-site; USD 48,000 - 75,000; Full time

Job summary

WestStar Bank is seeking a Fraud Payments Specialist to apply deep knowledge of payment systems and deliver high-level client service. The role supports ACH origination, online banking, and faster payments while monitoring for fraud across multiple systems.

Responsibilities include processing ACH files, responding to alerts, and managing fraud incidents. Strong Excel skills and the ability to work mornings or evenings are valued in this on-site position.

Qualifications

• High school diploma or equivalent.
• One year bank operations experience preferred and strong knowledge of payment services a plus.
• Ability to communicate (both verbal and written) effectively and professionally with clients and bank personnel.
• Strong organizational and multitasking skills.
• Strong analytical and decision-making skills.
• Strong Microsoft Excel skills required and proficiency in Microsoft Word preferred.
• Attention to detail and problem-solving skills.
• Ability to work independently and as a team.
• Ability to interact and cooperate with all levels of the bank and clients.
• Must be able to maintain the highest level of confidentiality.
• Ability and flexibility to work early mornings or evenings as needed.

Responsibilities

• Maintain a high working knowledge and provide level two support for fraud and payment services including Cash Management, Positive Pay, ACH Origination, Online/Mobile Banking, Faster Payments, Debit Cards, and ATM Management.
• Process and approve daily ACH origination files; review OFAC alerts.
• Monitor fraud detection systems for potential fraud alerts related to ACH originations.
• Work daily Positive Pay exceptions and review large incoming check items for potential fraud.
• Monitor and respond to Fraud Detection Systems for deposit accounts and monitor Zelle Faster Payments alerts.
• Manage Zelle CRM portal and required reporting; monitor Trusteer feeds for Treasury Management clients.
• Create and maintain support cases with third party providers; assist with Mobile Deposit Temporary Increases.
• Other duties as assigned and support client service center.

Skills

Communication skills

Analytical thinking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

WestStar Bank is seeking a Fraud Payments Specialist to apply deep knowledge of payment systems and deliver high-level client service. The role supports ACH origination, online banking, and faster payments while monitoring for fraud across multiple systems.

Responsibilities include processing ACH files, responding to alerts, and managing fraud incidents. Strong Excel skills and the ability to work mornings or evenings are valued in this on-site position.