Payments Operations Specialist: Data-Driven & Impactful

Justworks, Inc.; New York, Northern (NY, KY); Hybrid; USD 76,000 - 83,000; Full time

Job summary

Justworks, Inc. is seeking a Specialist, Payments Operations in New York City to ensure money moves safely, accurately, and reliably.

You will execute critical payment workflows, investigate issues, and own problems through resolution, using data and sound judgment. The role emphasizes using automation and AI-enabled tools to improve efficiency while adhering to controls and contributing to process improvements.

Qualifications

• 3+ years of experience in payments operations, banking, fintech, payroll, financial operations, or another detail-oriented operational environment.
• Familiarity with payment processing methods (ACH, wires, RTP) is a plus.
• Strong problem-solving, data investigation, and decision-making skills.
• Comfortable learning new technology, including automation and AI-enabled tools.
• Great attention to detail and ability to work with financial transactions.
• Strong communication and organizational skills for time-sensitive work.

Responsibilities

• Execute payment operations accurately and on time across processing, funds movement, reconciliations, exceptions, and other payment workflows.
• Investigate and resolve payment issues using data, payments knowledge, and sound judgment to determine the right next step and own issues through resolution.
• Protect our customers and Justworks by following established controls, recognizing potential risks or unusual activity, and escalating issues when appropriate.
• Help improve how Payments Operations works by identifying recurring problems, suggesting better ways of working, and providing feedback on processes, tools, and automation.
• Use and adopt new tools and ways of working, including automation and AI-enabled tools, to improve accuracy and efficiency while sharing what you learn with the team.

Skills

Payments operations

Data analysis

Attention to detail

Communication skills

Automation/AI tooling

Job description

Justworks, Inc. is seeking a Specialist, Payments Operations in New York City to ensure money moves safely, accurately, and reliably.

You will execute critical payment workflows, investigate issues, and own problems through resolution, using data and sound judgment. The role emphasizes using automation and AI-enabled tools to improve efficiency while adhering to controls and contributing to process improvements.