Specialist, Payments Operations (opens in a new tab)

Justworks, Inc.; New York, Northern (NY, KY); Hybrid; USD 76,000 - 83,000; Full time

Job summary

Justworks, Inc. is seeking a Specialist, Payments Operations in New York City to ensure money moves safely, accurately, and reliably.

You will execute critical payment workflows, investigate issues, and own problems through resolution, using data and sound judgment. The role emphasizes using automation and AI-enabled tools to improve efficiency while adhering to controls and contributing to process improvements.

Qualifications

• 3+ years of experience in payments operations, banking, fintech, payroll, financial operations, or another detail-oriented operational environment.
• Familiarity with payment processing methods (ACH, wires, RTP) is a plus.
• Strong problem-solving, data investigation, and decision-making skills.
• Comfortable learning new technology, including automation and AI-enabled tools.
• Great attention to detail and ability to work with financial transactions.
• Strong communication and organizational skills for time-sensitive work.

Responsibilities

• Execute payment operations accurately and on time across processing, funds movement, reconciliations, exceptions, and other payment workflows.
• Investigate and resolve payment issues using data, payments knowledge, and sound judgment to determine the right next step and own issues through resolution.
• Protect our customers and Justworks by following established controls, recognizing potential risks or unusual activity, and escalating issues when appropriate.
• Help improve how Payments Operations works by identifying recurring problems, suggesting better ways of working, and providing feedback on processes, tools, and automation.
• Use and adopt new tools and ways of working, including automation and AI-enabled tools, to improve accuracy and efficiency while sharing what you learn with the team.

Skills

Payments operations

Data analysis

Attention to detail

Communication skills

Automation/AI tooling

Job description

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

If this sounds like you, you'll fit right in.

Your Success Profile

Who You Are

As a Specialist, Payments Operations, you will help ensure money moves safely, accurately, and reliably across Justworks.

You are responsible for executing critical payment workflows, but your role goes beyond following a process. You understand the work you are doing, recognize when something doesn't look right, and use the information and tools available to investigate issues and make thoughtful decisions. When a problem comes up, you take ownership and help see it through to resolution.

You are curious about how things work and how they could work better. You look for patterns, ask questions, and identify opportunities to improve the processes and tools you use every day. You are comfortable learning new technology, including automation and AI-enabled tools, and use them responsibly to make your work more accurate and efficient.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Read more here .

What You Will Work On

• Execute critical payment operations accurately and on time across payment processing, funds movement, reconciliations, exceptions, and other payment workflows.
• Investigate and resolve payment issues, using data, payments knowledge, and sound judgment to understand what happened, determine the right next step, and own issues through resolution.
• Protect our customers and Justworks by following established controls, recognizing potential risks or unusual activity, and escalating issues when appropriate.
• Help improve how Payments Operations works by identifying recurring problems, suggesting better ways of working, and providing feedback on processes, tools, and automation.
• Use and adopt new tools and ways of working, including automation and AI-enabled tools, to improve accuracy and efficiency while sharing what you learn with the team.

How You Will Work

As a Specialist, Payments Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Own the outcome. You take responsibility for your work, communicate when something is off track, and follow issues through to resolution.
• Execute with care. You understand that moving money comes with real financial and customer impact. You work accurately, follow controls, and pay attention to the details that matter.
• Use good judgment. You use the information available to make thoughtful decisions, know when you can resolve something independently, and recognize when an issue needs to be escalated.
• Be curious. You ask why things work the way they do, investigate problems rather than making assumptions, and look for patterns that can help the team improve.
• Embrace better ways of working. You learn and use new tools, including automation and AI, and look for opportunities to make your work simpler, safer, and more efficient.
• Work as a team. You communicate clearly, share what you learn, and work with teammates and partners to solve problems and deliver reliable outcomes.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You can have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."

Qualifications

• 3+ years of experience in payments operations, banking, fintech, payroll, financial operations, or another detail-oriented operational environment.
• Familiarity with payment processing or money movement; experience with ACH, wires, RTP, or similar payment methods is a plus.
• Strong problem-solving skills and an ability to investigate issues, work through exceptions, and make thoughtful decisions.
• Comfortable working with data and learning new systems and technology, including automation and AI-enabled tools.
• Strong attention to detail and an understanding of the importance of accuracy and controls when working with financial transactions.
• Strong communication and organizational skills, with the ability to manage time-sensitive work and collaborate effectively with others.

The base wage range for this position based in our New York City Office is targeted at $36.30 to $39.93 per hour.

#LI-SD1 #LI-Hybrid

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [e-mail] . Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Just Be You

We're committed to building a culture where everyone feels welcome, supported, and empowered to thrive. We believe that a wide range of perspectives, experiences, and identities strengthens our team and helps us create the kind of workplace - and world we want to see.

We believe that in order to gather accurate demographic information we need to move beyond traditional questions about gender, race and ethnicity, and sexual orientation in favor of more inclusive and open-ended approaches. Of course, thinking around these areas is ever-evolving so, wherever applicable please feel free to select "I prefer to self-describe" and then elaborate so we can use your feedback to inform survey selections in the future.

Participation in this survey is completely optional. Any responses you choose to share will not be associated with your application and will not in any way be used in any hiring decision. We are collecting this information to deepen our understanding of our candidate pool and to continue to foster a welcoming and equitable hiring experience for all.

At Justworks, we are building an open, inclusive, and collaborative culture that values each person’s unique potential. We strive to help every Justworker grow with confidence in the collective service of our company, our community, and our customers.

We know that creating a truly inclusive workplace where everyone thrives is an ongoing journey - one that requires consistency, accountability, and shared commitment. We're proud of the company we're building together, one great Justworker at a time.