Payments Operations Specialist

RiseMe; North Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

Stockman Bank is seeking a Central Operations team member to handle daily tasks, process branch requests, and support the bank's payments platform. This role requires exceptional customer service, accuracy, and a thorough understanding of payment options and bank policies.

You will be the final line of support for bank-wide operations and must communicate with kindness and respect. The position involves processing payments, monitoring levies and garnishments, and ensuring compliance with laws

Qualifications

• Customer service excellence essential.
• Strong organization and time management.
• Proficiency with MS Office apps.
• Banking terminology knowledge preferred.
• 1–2 years of customer service experience preferred.

Responsibilities

• Reviewing and approving mobile and ATM deposits.
• Monitor, investigate, and report debit card fraud.
• Process debit card, ACH, Zelle, and electronic draft disputes.
• Research debit card, ACH, and other payment transactions.
• Scan, index, and maintain bank documents.
• Respond to customer and branch inquiries via phone and email.
• Resolve operational issues in a timely and professional manner.
• Provide training and support to co-workers as needed.
• Ensure all legal requests are processed accurately per laws and policies.
• Perform additional duties to meet evolving needs.

Skills

Willingness to learn

Interpersonal/team skills

Multitasking

MS Office experience

Dependable/accurate

Tools

Fiserv banking platform

Job description

Stockman Bank is seeking a Central Operations team member to handle daily tasks, process branch requests, and support the bank's payments platform. This role requires exceptional customer service, accuracy, and a thorough understanding of payment options and bank policies.

You will be the final line of support for bank-wide operations and must communicate with kindness and respect. The position involves processing payments, monitoring levies and garnishments, and ensuring compliance with laws