PAYMENT SPECIALIST I

RiseMe; North Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

Stockman Bank is seeking a Central Operations team member to handle daily tasks, process branch requests, and support the bank's payments platform. This role requires exceptional customer service, accuracy, and a thorough understanding of payment options and bank policies.

You will be the final line of support for bank-wide operations and must communicate with kindness and respect. The position involves processing payments, monitoring levies and garnishments, and ensuring compliance with laws

Qualifications

• Customer service excellence essential.
• Strong organization and time management.
• Proficiency with MS Office apps.
• Banking terminology knowledge preferred.
• 1–2 years of customer service experience preferred.

Responsibilities

• Reviewing and approving mobile and ATM deposits.
• Monitor, investigate, and report debit card fraud.
• Process debit card, ACH, Zelle, and electronic draft disputes.
• Research debit card, ACH, and other payment transactions.
• Scan, index, and maintain bank documents.
• Respond to customer and branch inquiries via phone and email.
• Resolve operational issues in a timely and professional manner.
• Provide training and support to co-workers as needed.
• Ensure all legal requests are processed accurately per laws and policies.
• Perform additional duties to meet evolving needs.

Skills

Willingness to learn

Interpersonal/team skills

Multitasking

MS Office experience

Dependable/accurate

Tools

Fiserv banking platform

Job description

Position General Responsibilities:

As a member of Central Operations, your role entails fulfilling daily operational responsibilities and processing incoming requests from branches. This position is crucial to the overall functioning of the entire Stockman Bank system, necessitating the use of exceptional customer service skills to address transactional issues for internal or external customers. A comprehensive understanding of the bank platform is essential in assisting bank-wide personnel with tasks related to the many payments options the bank offers, updates or changes, and responding to various inquiries. It is imperative to communicate with kindness and respect while serving in Central Operations, as we are the final line of defense. Consistent adherence to and enforcement of bank policies and procedures is vital in mitigating risk.

Education, Experience, and Certification Requirements

Minimum Qualifications:

1. Willingness to learn and provide exceptional customer service.
2. Strong interpersonal/team skills and effective working relationships with managers/leads assistance.
3. Capacity to organize and prioritize multiple tasks.
4. Established Microsoft Office experience (Word, Excel, Outlook)
5. Solid work ethic and organizational skills are a must. Must be dependable, accurate and efficient.

Preferred:

1. Knowledge of banking terminology and/or previous banking experience.
2. Experience with legal process administration, including levies and garnishments.
3. Strong attention to detail.
4. Previous recent experience using Fiserv banking platform software.
5. 1-2 years customer service experience.

Dimension of Job:

The position entails completing bank-wide central operations payments duties as assigned. Additionally, it involves monitoring and processing levies and garnishments, electronic payments and deposits, debit and gift cards, stop pays, and returns as outlined in Payments Department procedures.

Position Specific Responsibilities, Duties, and Competencies

1. Operational Functions:
   1. Reviewing and approving mobile and ATM deposits
   2. Monitoring, investigating, and reporting debit card fraud
   3. Processing debit card, ACH, Zelle, and electronic draft disputes
   4. Researching debit card, ACH, and other electronic payment transactions
   5. Scanning, indexing, and maintaining bank documents as required
   6. Performing debit card and account maintenance activities
   7. Processing customer stop payment requests
   8. Responding to customer and branch inquiries through phone queues and email requests
   9. Resolving operational issues and customer concerns in a timely and professional manner
   10. Providing training and support to co-workers as needed
   11. Ensure all legal requests are processed accurately, timely, and in compliance with applicable laws, regulations, and Bank policies
   12. Performing additional duties as assigned to meet evolving operational and business needs
2. Cross Train and Back-up:
   1. Cross training for other operational functions as necessary to ensure appropriate task coverage, once proficiency in current work tasks has been achieved.
   2. Backup duties as assigned.

For full description, which includes physical mental demands please see attachment.