Payments Operations & Reconciliation Analyst

Goldman Sachs; Richardson (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Marcus by Goldman Sachs is seeking a detail-oriented professional to manage day-to-day wire operations and money movement workflows in a fast-paced digital banking environment. The role emphasizes timely processing, accuracy in ledgers, and effective communication with internal teams to resolve escalations.

You will collaborate with senior leaders to document workflows, identify bottlenecks, and implement improvements, ensuring reliable service levels for high-value transactions and customer

Qualifications

• Associate's degree or equivalent military experience.
• General understanding of basic money movement process flows.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage day-to-day operations to ensure incoming and outgoing wire are completed within service level.
• Manage Money Movement General Ledgers exceptions and escalations timely.
• Oversee ACH Exception process flow and Outgoing wire processing.
• Address escalated customer inquiries quickly to ensure customer satisfaction.
• Assess current processes, identify bottlenecks, and trends and propose process improvements.
• Partner with stakeholders to make improvements and document workflows.
• Work with leadership to ensure deliverables are provided timely.
• Prepare detailed communication materials, both presentations and memos, for senior leadership.
• Proactively resolve potential issues, with escalation as appropriate.

Skills

Money movement knowledge

Communication skills

Process improvement

Education

Associate's degree or military experience

Bachelor's Degree in Accounting or Business Administration

Job description

Marcus by Goldman Sachs is seeking a detail-oriented professional to manage day-to-day wire operations and money movement workflows in a fast-paced digital banking environment. The role emphasizes timely processing, accuracy in ledgers, and effective communication with internal teams to resolve escalations.

You will collaborate with senior leaders to document workflows, identify bottlenecks, and implement improvements, ensuring reliable service levels for high-value transactions and customer